We have just come through a week of firsts in varying degrees…first time working from home, first time in self-isolation, first time feeling like that your skin is crawling with dryness from all that hand washing! And to top it off, all this is happening in a true coliving/coworking space…your home! Your new coworkers are partners, spouses, kids, pets, and whoever else may be sharing your abode. Not only has your world got noisy, it’s gotten cramped! So much for having a door to close so work can get done. Those noise cancelling headphones have become worth every penny you spent.
This is reality, and we, the world, is in it together. COVID-19 has become the great equalizer.
I am so impressed with how remote work experts have stepped up to provide free resources to those ‘work-from-home’ newbies: videos, articles, how-to’s…Remote work advocates like Distribute Consulting, Workplaceless, Nomad City, Remote Work Association, Running Remote to name a few. Amazing!
However, the weekend is upon us. It’s been a long, trying week, and now your social plans are cancelled! What to do? Have you thought about a virtual happy hour? We use video platforms for meetings, FaceTime for connecting with our grandkids and families, so why not try out a virtual platform like Zoom, Google Hangout or GotoMeeting and instigate a video meetup or morning coffee with your friends? Take screen shots and save for those ‘remember when’ moments. It’s also a great way to practice for the many virtual meetings that are now part of daily life.
We all know Monday will hit as the weekend becomes a distant memory; remote working and learning will resume (look how far you’ve come already!). I trust the calm after the storm soon settles in and your confidence and comfort around these new working arrangements will grow.
May I offer some advice from a remote work advocate and researcher (that’s me)? In the midst of this norming, please remember the importance of communication; its value cannot be overstated…professionally and personally. Those with significant remote work experience state that good communication is a vital competency for successfully working in this context.
Here are four guidelines for both good communication:
- Communicate clearly…we, you and I, are responsible for making sure our messages are received and interpreted in the spirit in which they were send. (Hint, if someone reacts in a way that surprizes you…it would be safe to assume the message did not come across clearly. Reword, rephrase, resend.)
- Communicate often…err on the side of over-communication.
- Communicate using appropriate channels...even without the privilege of face-to-face, we have options: email, video calls, (Collaborate, Zoom, Google Hang out, Slack), phone calls, posting on discussion boards, or chat lines. Before hitting ‘send’, pause and ask, “Is this the best channel to use for the message I’m sending?”
- Communicate 360 degrees…who is in your circle? Your boss, co-workers, those you lead, internal and external customers, students, family, friends… make a list of people with whom you communicate on a regular basis and set a plan to continue to build those connections.
And most important, when communicating, wrap every message with empathy. If you are feeling the pressure, remember that others are also feeling the pressure with challenges you may not even be aware of.
We’ll get through this…together.
Remember…wash those hands!
I cannot lie — sometimes I take a different route to a destination just to see if I can frustrate my dashboard companion. Who of us have not, in the midst of directional challenges, imitated the impatient GPS voice letting us know that we have taken a turn not laid out according to the infinite wisdom of Google Maps?
If it’s not the GPS warning us we need to recalculate, it could be a health scare, a global virus, a job loss, a new baby…you name it.
I’m currently in the throes of a graduated return to work plan following a surgical medical leave. In my last blog you would have read how my mind basically turned to mush, obliterating any plans I had for ‘enjoying’ my recovery time. However, as the fog cleared I began to think about life pre-surgery, and how it truly felt like running full out, but on a treadmill. I knew something had to change, I knew a recalculation was in my future.
To be honest, only a short six month previous my doctor informed me that the exhaustion, lack of focus and ambition I was experiencing was the result of burn out. It took me a while to get to that point, and he cautioned it would take a while to fully climb out of the hole I dug for myself. So the extraction began…I made appropriate small changes that really did make a difference, but the journey is not over. Soul searching is still in its infancy.
What does it look like to recalculate? I’m not totally sure, in fact I’m still exploring that deep mystery. What I do know is that while my home bound recovery didn’t go as smoothly as planned, mostly because of my unrealistic expectations, it did give me time to think through how I want to emerge from my cocoon and reintegrate into life in a manner that is not only sustainable, but fulfilling, impactful to those I interact with, and with an even deeper curiosity to learn…a curiosity that is contagious
How Should We Then Live?
I don’t know at what time in my life I was introduced to this phrase by Francis A. Schaeffer (American Theologian), but it seems to be ingrained in my very psyche; however, it has recently crept its way from the recesses of my mind to a still, small voice begging to be heard. I do believe it is patiently awaiting resolution…yearning for me to pay attention and recalculate.
I have finally come to terms with the fact that I am a researcher (for whatever reason, this term or concept has always conjured up some less than desirable images). However, I will only engage if the research has practical application and is accessible to those who can most benefit from the resulting discoveries. I am an advocate for remote work and care deeply that is it done with excellence. While policies and processes are vital, my passion lies with people. I am concerned that we prepare students for the unknowns of their future careers, and I am concerned that those already experiencing the joys and challenges of remote work have been correctly selected and are being well supported. I also am impassioned to ensure those providing leadership to remote workers are doing so with integrity, empathy, and selfless support. I care that they are being selected effectively and provided the training necessary to be true champions of those entrusted to their supervision.
Knowing my passion, how should I then live? In what direction does this query point me? What precisely does this path look like for me as I reintegrate into the world of academia, research, and remote work? Good questions – and that is exactly where the new adventure begins!
“Mann Tracht, Un Gott Lacht” is an old Yiddish adage meaning, “Man Plans, and God Laughs.”Michael Chabon
I totally get that. Despite my plans and intentions for medical recover, the past ten weeks have been nothing short of life controlled by…not me!
Imagine ten weeks of reading for the joy of reading, journaling everyday to capture the healing process, time to catch up on Netflix series a hair back kind of schedule doesn’t afford, afternoon snoozes, and crafting well researched blogs that would encourage and challenge remote workers in their exciting contexts. Imagine was exactly what I did; none of this actually materialized.
I think when the anesthetic was administered it not only knocked me out for the ninety minute surgery, it also contained a time release drug that lasted for at least eight weeks! Seriously, I’d pick up a book and not remember the story line from one page to the next. Game of Thrones? I managed five minutes of viewing before being overwhelmed, and I had previously read the first book!
Many of you share my love for roller coasters — crawling up an impossible vertical 250+ feet at a snail’s pace, then plummeting down to the bowels of the earth, only to hit a turn that just about propels it’s screaming riders into outer space. Fun on a roller coaster, not so much when this describes your emotional state. Name an emotion and I’m pretty sure I lived it. Rational? Logical? Not necessarily, but very real and very exhausting. For example, one particular interaction with another knee replacement patient left me feeling totally shamed when she commented that I wasn’t as far along the healing process as she. I’m an adult, but the power of peer pressure hit me like a ton of bricks.
But today…ten weeks later, I actually feel that one day in the future I will once again engage in most of the activities I was missing out on, pain free, and ready to take on the world.
At one point in the post surgery days, I signed up for an on-line writing course tutored by my friend Karen Barnstable. This one thing I could do; there was no pressure to complete within a given time frame. I could write, maybe day dream for a time, or reminisce on life experiences that led me to this point in life. Each lesson submitted resulted in thoughtful, constructive feedback that informed my next attempt at telling more of my story. And the writing continues.
You see, I’m working on a memoir that focuses on my life and learning in the realm of remote work. It may take a while to complete because I don’t think I’ll ever stop learning about, and living this phenomenal approach to work. The discipline of writing is also helping me to focus on my next research topic that builds on what we’ve previously completed (still needs work to clearly articulating).
My understanding is that the path to full recover is not a short one; however, the good news is that day by day, I’m getting there. And the great news is that the roller coaster has slowed down to more resemble a bike ride through the dunes connecting Zandvoort and The Hague; hills that still make you breathe hard, but reward you with moments allowing you to catch your breath and appreciate the journey.
It’s been almost 2 weeks since NomadCity2019 ended and I continue to be asked by friends and colleagues about my main learnings and take always. My honest answer has been that I haven’t had the time to sit and reflect on the amazing event it was. I continue to read the reflections of others, and want to add an emphatic ‘YES!’ to all they have shared. Well, a forced slow down has finally provided the think space I need (2 fractured ribs!)
Imagine being in a auditorium with 250 plus people, representing 15 some countries, sharing a common passion to make a difference in how work gets done. Gender, age, culture, religion, sexual orientation…nothing mattered to anyone except coming together with one voice to advocate for working remote (to whatever degree possible). I appreciated each and every question I was asked, the answers offered to me for each question I asked, and the unique views found in the welcome of such diversity. How can learning not be the outcome?
- My first takeaway is about the people. I have attended, and organized, many conferences throughout my career, and would say that the attendees at Nomad City were among the most welcoming, humble, focused, and passionate individuals I have encountered. There is something special about being in the same physical space with people you have connected with in a virtual context. I gained a greater understanding of the importance of scheduling opportunities for individuals and teams to have face to face (physical) time together. I get that this isn’t always possible, but if organizations would consider dedicating some of the money saved by having people work remotely, and use the savings to create such gatherings, the benefits would far outweigh the cost. Events like NomadCity also provide a place where teams can meet, hangout, build relationships, learn together, and strategize on how they can be more effective in the way they work together.
- The second takeaway was a call to move the focus away from the benefit of remote work for the individual and organization, towards the incredible contribution remote work can, and does, have on economic development. I was privileged to moderate a panel organized by Nacho Rodriguez, founder of Nomad City, that focused on how remote work has made a difference in communities around the globe, and how it is making an impact already in Los Palmas. This call also right sizes the reality of remote work. The ‘working on the beach’ vision created by some folks, simply is not the actuality of what this working context looks like. Sure, you can work from the most amazing places, but having a productive and appropriate work environment is both necessary, and at times challenging to find. The concern with embracing remote workers in your organization is not ‘will they stay focused on work’, but ‘will they shut off from work’. These are hard working, dedicated people who truly want to make a difference in whatever community they find themselves working.
- Another takeaway was the amount of collaboration that happens in this community. Collaboration, not competition, was the goal of the individuals and organizations represented at the event. It was great to see how organizations like Basecamp, a fully distributed company, want to learn how they can continue to provide an effective platform for remote workers. Whereby, Buffer, and Hello Monday…all platforms who are growing and adapting to meet the needs of their clients. Workplaceless, another fully distributed company develops and supports training courses to help remote workers and organizations succeed in this space. Amazing individuals, (way too many to mention…check out the speaker line up on the NomadCity2019 link above), who bring their own unique strengths to the movement for the purpose of support and advocacy. The list goes on. The desires expressed regarding helping collocated organizations ascertain how they can make remote or flexible work available for their employees was one of support, not pressure; the common theme was to discover the smartest way, the most effective way to get work done, honoring both employees, employers, and communities. The final day of the event was an ‘unconference’ or ‘Open space’ event for 60 invited remote work advocates. Working together, we identified burning issues which then became the topics of discussion for the day; these participant led conversations truly revealed the challenges and opportunities faced by this community…the discussions were inspiring, challenging, and stimulating. Exciting!
- My final takeaway was the importance of research in this area that provides support for individuals, organizations, and communities regarding remote work. I especially love this because it calls for academia and industry to work together, to collaborate, to need each other. When this happens, we influence not only the current work force, but all those coming behind.
Wrapping up…remote work is not a fad, it’s not some passing trend, it’s the face of work…today. It may look different for each situation, but the bottom line is that we need to consider how we can best build environments where people are allowed the freedom to work in contexts where they are most productive—always balancing freedom and flexibility with responsibility. Where organizations, if appropriate, provide opportunity for their employees to work from anywhere, and trust them to do the work assigned without micro managing, all the while supporting a life balance, and where communities are built and restored to a level of economic health. The remote work movement, and each of the participants at NomadCity2019 all offered a loud ‘amen’ to this collaborative goal. I am honoured, and humbled, to part of this amazing community! See you all at NomadCity2020.
I’m currently writing from our Airbnb in Zandvoort, Netherlands, a location we will undoubtedly return to. Not only is the town lovely, the beach spectacular (9km long), the eateries delicious, the dune-winding bike trails amazing, and the coffee from our favourite Café (Blue Zone Espresso) top notch… the people are lovely. I’m also impressed by the very obvious age variety; young children through retirement everywhere we go. And, of course, I’m intrigued by the high percentage of Generation Jones, or Jonesers (born between 1955-1965). I’ve been wondering how many live and work in Zandvoort, and how many commute into larger business centers i.e. Haarlem or Amsterdam.
Why am I so intrigued by this? As I continue to investigate various aspects of remote work, I am drawn to the working contexts of the Gen Jones demographic (that’s me). So much is being written about how the millennials are shaping the future of work, but I want to stand up and shout ‘what about me?’ How are those in my generation shaping the future of work? (Just a note, I’m not a strong believer in labelling people…I’m simply using the terms for a talking point.)
Millennials entered into an environment where it is not uncommon to expect flexible work hours and remote work arrangements. My generation has come through the years of raising these same millennials (my husband and I raised a gen x and a millennial, both amazing!), instilling in them a mindset that encouraged them to think and innovate, not be bound by tradition. We Jonesers have spent much of our lives working the 9-5 routine, and, quite frankly, we’re not satisfied to continue working within those boundaries as we consider moving toward potential retirement. And here lies the tension, many of us simply don’t want to retire, but nor do we want to continue with the same, tired, 9-5 routine.
Research is showing that many of us will migrate to freelancing as we approach 65-ish, for multiple reasons: freedom, finances, not wanting to stop working, wanting to continue contributing to a workforce we spent our lives building into. But what if we really like what we do…is the only option to leave fulfilling jobs and take freelance gigs? What if the organizations we work for took proactive steps to prevent the potential, and reported, brain drain, and offer options for flexible or remote work options? What if organizations transitioned my Joneser compatriots into roles that not only engaged us in the on-going success of the business, but also facilitated the opportunity to mentor those amazing young people following in our footsteps? What if we actually created environments where a
younger generation taught and inspired us trailblazers, while we shared our journeys of success, and failure, as a foundation for the past informing, (not controlling), the future?
I am sure some organizations are doing just that…I want to hear from them. I want to learn how they are making it happen, and why others are not innovating in this manner. And I want to hear from my fellow GenJonesers…what does the future of work look like for you?
It’s not just millennials who are shaping the future of work…it’s all generations! Together, we can make ‘work’ the thing we do with intentionality, efficiency, and passion.
In my last blog we discussed the concept of self-leadership and its importance in an individual’s success. As a refresher, this definition of self-leadership directs our focus. ‘…the ability to influence your thinking, feeling and actions to achieve your objectives.
We know from our research that taking on the responsibility of self-leadership is important for everyone, but even more so in a remote working context. In previous blogs we considered what questions could be asked in an interview to discern such competencies as communication, self-directed, and trust. In this piece we offer interview question suggestions for self-leadership.
1. How have you taken the initiative to grow your strengths in the recent past? What was the impetus to grow that specific strength? (You are wanting to identify two things here: a) does the individual have an awareness of their own strengths, and b) are they intentionally getting better at what they are already good at.)
2. What have you learned about yourself from working collaboratively with others?
(Working with others is like holding up a mirror to our own actions, reactions, patterns and processes. Responses should give you insight into the individuals ability and desire to collaborate, as well as their openness to learn from others.)
3. Tell me about a time when you received critical feedback from either a peer or a supervisor. How did you respond? What did you do about the critique? (We know how important feedback is, even if we don’t always like what we hear. Listen for honesty around both positive and negative feedback, AND action taken as a result of that critique)
4. What book or podcast series has most impacted your on-going development and growth? Why was it so impactful? (Reading, or listening to audio books and podcasts, is a great way to grow as we learn from others. Hearing about the choice of books an individual reads, and what they do with what they have learned will provide a glimpse into how a individual goes about accessing resources for growth.)
5. How have you benefited from being mentored? (Listen for indication of the value learning from others brings to one’s self-awareness and growth. Is mentoring something that they value? Have they mentored others?)
6. Self-awareness is a key element of self-leadership. Describe yourself using internal factors such as your strengths, passions, values, personality, goals. (Most people introduce and describe themselves by their career, culture, hobbies…external aspects. A self-aware individual is able to speak about themselves in terms of who they are vs what they do.)
“How we lead ourselves in life impacts how we lead those around us.”
Quote Posted on
In my previous blog I offered suggestions for how individuals could grow in their ability to be self-directed. Being intentional about growing such skills will increase your success as a remote worker, and set you up to answer interview questions related to that important competency. What kind of questions can an interviewer ask if they want to discern the candidates proficiency in being self-directed or self-motivated? Below are some suggestions to get you started, but first, a definition. Because it is important to use the same language when discussing competencies, clarity needs to be provided for this specific context.
Self-directed involves taking responsibility for personal decisions and effectively organizing activities based on intrinsic motivation without pressure from others. Without being self-directed, remote workers stated they might not have what it takes to organize multiple contracts in order to achieve the deliverables identified.
True, this is a great competency to possess when working in a colocated setting, but our research showed that a much higher level of proficiency is required when working in a remote or virtual setting. Let’s not forget that working remote refers to individuals who are not required to physically show up at a specific location on a regular basis.
Back to the interview, the focus is to ask behavioural questions to see how a candidate handled him or herself in the past. While it is always desirable, it is not necessary that they have previously worked remote, but it is important that they can demonstrate transferable skills that will contribute to their future success. While interviewing, don’t hesitate to dig deep with follow-up questions. Sometime the secondary questions are the ones that get you to the most vital information; listening carefully to the answers provided can’t be overstated.
As noted in previous blogs, answers should provide insight into the following:
• Situation/Problem faced
• Action (what they did, how they did it)
• Result/outcome (what was the outcome of the action taken, and was it positive or negative)
- Tell me about a time when a goal was difficult to achieve because of the many barriers before you. How did you address the barriers? (You are looking for answers that will help you discern not only the ability to identify barriers, but will describe the action taken to either overcome, or remove the barriers. Remote work can present more barriers that colocated settings. These barriers are by no means insurmountable, however, a self-directed person will not be put off by them, but will rise to the occasion and eagerly find workable solutions.)
- Tell me about a time when you took the initiate to collaborate with others in order to more effectively accomplish a task. (Listen for an indication that they believe collaboration is important, why it is important, and how working with others can aid in the effective completion of a task. As well, listen for how they chose who to collaborate with. In remote settings, it takes more determination and intentionality to reach out and build a collaborative network.)
- Describe a time when you lacked the drive to accomplish a task. How did you work through the apathy? (Listen for the humility of acknowledging they are not perfect…it’s rare to find someone who has never lacked drive. The important aspect of this question is to learn how they dealt with the inevitable lack of drive, accomplished the task, and moved on. Once more, in a remote setting there may be more distractions that pull the individual away from a task at hand…especially if it’s a task they don’t particularly enjoy.)
- Describe a time when you lacked the necessary information to accomplish a task. What sources did you use to provide the missing information or learn a new skill? (This question is driving at the importance of knowing how to access learning in order to get the job done. Some people simply rely on the person in the next cubicle to provide the answer; however, when working remote, there is no one in the next office. How resourceful are they with self-directed learning?)
- What process do you have to ensure all commitments and deadlines are met? How do you prioritize deliverables and responsibilities? (Self-directed people are pro-active. This question will give you insight into how the individual gets ahead of the game by having process and practices in place to deal with multiple deadlines and deliverables. In remote settings, performance is measured by deliverables, not how many hours a person sits at a desk in any given day…that’s why this is such a key element.)
- What book has had the most impact on your work habits? Describe your learnings. (The books people read tell you a lot about a person. In previous blogs the importance of communication is outlined; reading books is a powerful way to grow this skill. Listening to podcasts for learning is wonderful, but doesn’t contribute to growth in written communication. This question also provides the opportunity to learn if the candidate reads, AND what they choose to read and why…the ‘why’ being key. I have found that reading fiction can contribute to my creativity…many problems can be solved more effectively by putting them aside and focusing on something totally unrelated.)
These suggestions should provide a foundation for developing your interview questions. My next blog will address the topic of how remote workers can grow their trustworthiness, followed by another set of interview questions on the same competency.
Till next time…I would love your feedback and suggestion for further blog topics.