I recently had the honour of being part of NomadCity2019 in Gran Canaria…amazing! In preparation for the event, the presenters were asked to respond to several questions by way of introduction. I found that exercise to be an amazing reflection.
So, in that context, what is my remote working story?
While I didn’t realize it at the time, I have been working remote in some form for the past 29 years! I was a stay-at-home mom until our kids went to kindergarten. At that time I was approached to take on a leadership role in a non-profit organization. Before accepting, I laid out some conditions: if my kids were sick, I could work from home; if there was a school field trip, I could attend and complete my work in the off hours; and I would be able to adjust my work hours to facilitate volunteering in the school. I also assured them that in no way would the quality of my work or leadership of my teams suffer. To my surprise and delight, they agreed! That set the precedence going forward, and never once was I denied the privilege of such a flexible schedule. Unknowingly, this lay the foundation for both our children to desire non-traditional work options. Our son is a digital nomad, in his fourth year of travelling and working in Europe (with his wife and 6 kids), and our daughter has just transitioned to a remote leadership role in a collocated organization.
In 2008, Canada suffered a recession and jobs were being cut. I led a team that was responsible for developing and sourcing leadership training resources. Because we were not generating revenue it was the ‘logical’ area for jobs to be cut…my job was one of those. At that time I made the decision to start my own consulting business working from home. Fast forward to today and I still have my consulting business focusing on all things remote, but I am also a business professor at the Okanagan College School of Business (British Columbia, Canada) specializing in Human Resources and Management. This academic involvement has provided the access and funding to become involved with research; my area of interest and passion is of course remote work. As well, I have been afforded the freedom to travel internationally to both research and speak about the research. I’ve also been privileged to make work happen where it will be most effectively and efficiently done. One of my current roles is orienting and supporting new faculty…term and full time. Many of these individuals are not on campus on a regular basis, some located on campus’ in other locations. A remote work perspective has opened the door for virtual meetings and collaborations, saving the professors valuable personal and travel time, while still being connected with their colleagues.
Now, I love a challenge! That means sometimes saying ‘yes’ to things before thinking through my current capacity. As a result I have suffered burnout and been forced to pull out of activities, and even commitments, that drain me. This becomes magnified when straddling the ‘virtual’ world and ‘physical’ world. I need to honour my employer, as well as the clients I work with through SAM. The upside of such a challenge is that it serves as a reminder to focus on my strengths, and to pour my energies into areas where I can have the greatest impact.
Support, whether working in a fully collocated business, as a digital nomad, or somewhere in between, is vital! I have an amazing group of women with whom I meet on a regular basis. They serve as my sounding board, accountability partners, comic relief, and general support. We all have different work focuses (researcher, educator, dentistry, writer, business developer, executive coaching, mental health…), some work remotely, some collocated, and some hybrid like myself. Great support, and of course getting to the ocean as much as possible helps to put everything back in perspective (I grew up in Ireland right on the Irish Sea, so the ocean is my happy place). I also have an incredibly supportive family (specifically my husband, kids, niece) who serve as the best support a person could ask for…and have no problem speaking truth to me when the need arises.
I started off asking ‘what is my remote story’, well, that’s pretty much it. I have learned that stepping up and asking for a flexible schedule, or to work remote really isn’t such a scary thing, and it’s not an all-or-nothing equation. Some people work 100% remotely, and some 1 day a month…do what works for you, your organization, and your community. While there are challenges, none of them are insurmountable if you reach out and ask for help. Remote work can have such a powerful impact not only for individuals and organizations, but also the whole area of economic development.
My advise to others starting a similar journey? Stay open minded…embrace opportunities that come your way, and it’s never too late to start a new rendition of your career. Always remember that we were created to live in community, be that face to face or virtual…so make sure you stay connected!
So, what’s your remote working story? Where is your journey taking you?
There are 3 more competencies that I want to discuss in this series regarding success as a remote worker: taking initiative, being adaptable/flexible, and having high self-efficacy. In this blog I want to tie two of them together; while very different from each other, I believe it’s fair to say that doing one, not only indicates the presence of the other, but also contributes to growing it. Let me clarify.
In many cases it take guts, courage, and confidence to take the initiative to make something happen. To put it another way, people with high self-efficacy would be more likely to step up and take the initiative to make something happen than someone who lacks the confidence and belief in their own abilities to do so.
Back in the 1700s, the term ‘initiative’ was used when referring to someone having “the power to originate something”. Since we are talking in a business context, an appropriate definition would be… “An individual’s action that begins a process, often done without direct managerial influence.”
Taking action, starting a process, not needing managerial influence, originating something…all challenging to do if an individual is low on self-efficacy. Psychologist Albert Bandura defines this as “a personal judgment of how well one can execute courses of action required to deal with prospective situations”. Pulling it all together…if an individual does not have the personal confidence to deal with a given situation, they will be hesitant to take the initiative to begin a process that does not come with managerial direction.
The question then remains, how does one grow their self-efficacy in order to have the confidence to take initiative? I recently came across an article entitled ‘5 Easy Rules to Improve Self-Efficacy’ While I suggest taking time to read the short article, let me give you a quick overview of what the author suggests:
1. Set your goals above your ability: We are talking about stretch goals here. Not impossible ones, but goals that call on your current strengths and require you to flex them beyond what you have already done.
2. Simplify your goals into small pieces: We know this already…bit size chunks, one step at a time, one foot in front of the other, and before you know it…you have reached your goal!
3. The big picture should be your main focus: This seems somewhat opposite to the point mentioned above; however, if we don’t have the big picture in mind, knowing the ‘why’ behind our desire to grow in this area, it is easy to get lost in the quagmire.
5. Take control of your life: (or at least take responsibility for your decisions) “A strong sense of self-efficacy is about the deep belief in your abilities and not about the cockiness of just your self-esteem. Stay humble and open to new ideas and eventually achieve the mastery.” (I love this!)
Self-efficacy is really a mind game. In a previous blog I talked about self-leadership. Part of this is growing in the understanding and utilization of your strengths and emotional intelligence. Bottom line, life is a journey of discovery. Own your mistakes, learn from them, grow your strengths, and lead from that point of confidence. Then, take the initiative to grab hold of the many opportunities that come your way.
In my last blog we discussed the concept of self-leadership and its importance in an individual’s success. As a refresher, this definition of self-leadership directs our focus. ‘…the ability to influence your thinking, feeling and actions to achieve your objectives.
We know from our research that taking on the responsibility of self-leadership is important for everyone, but even more so in a remote working context. In previous blogs we considered what questions could be asked in an interview to discern such competencies as communication, self-directed, and trust. In this piece we offer interview question suggestions for self-leadership.
1. How have you taken the initiative to grow your strengths in the recent past? What was the impetus to grow that specific strength? (You are wanting to identify two things here: a) does the individual have an awareness of their own strengths, and b) are they intentionally getting better at what they are already good at.)
2. What have you learned about yourself from working collaboratively with others?
(Working with others is like holding up a mirror to our own actions, reactions, patterns and processes. Responses should give you insight into the individuals ability and desire to collaborate, as well as their openness to learn from others.)
3. Tell me about a time when you received critical feedback from either a peer or a supervisor. How did you respond? What did you do about the critique? (We know how important feedback is, even if we don’t always like what we hear. Listen for honesty around both positive and negative feedback, AND action taken as a result of that critique)
4. What book or podcast series has most impacted your on-going development and growth? Why was it so impactful? (Reading, or listening to audio books and podcasts, is a great way to grow as we learn from others. Hearing about the choice of books an individual reads, and what they do with what they have learned will provide a glimpse into how a individual goes about accessing resources for growth.)
5. How have you benefited from being mentored? (Listen for indication of the value learning from others brings to one’s self-awareness and growth. Is mentoring something that they value? Have they mentored others?)
6. Self-awareness is a key element of self-leadership. Describe yourself using internal factors such as your strengths, passions, values, personality, goals. (Most people introduce and describe themselves by their career, culture, hobbies…external aspects. A self-aware individual is able to speak about themselves in terms of who they are vs what they do.)
“How we lead ourselves in life impacts how we lead those around us.”
In our research, 58% of respondents stated that to be successfully as a remote worker it’s important to be disciplined. We defined discipline as showing a controlled form of behavior or way of working. Respondents agreed that discipline is about the long commitment in the same direction, doing something because it is the right thing to do, not because it felt like it. As I consider the practice of discipline, I’m learning that self-leadership and discipline are closely connected.
Sue Stockdale, a British polar adventurer, athlete and motivational speaker, wrote a insightful article regarding this topic. Her 3 suggestions for becoming more disciplined were:
- Be clear about what’s important
- Imagine yourself at the end point and work backwards
- Short term pain vs. long term gain
Let’s consider self-leadership as being the fuel that enables us to be disciplined, to stay in the game for the long haul. A definition of self-leadership shared in an article by Charles C. Manz is helpful…
A comprehensive self-influence perspective that concerns leading oneself towards performance of naturally motivating tasks as well as managing oneself to do work that must be done but is not naturally motivating.
The question is, how do we develop self-leadership? Here are five practical suggestions:
1. Take time to learn and grow your strengths: I am a strong proponent of knowing our individual strengths , and taking responsibility for growing them. Realizing individual uniqueness and ability is important, as is recognizing that our strengths are most effective when used in collaboration with other’s strengths. If you are serious about discovering your strengths, click here to start the journey.
2. Be aware of, and grow your emotional intelligence (EI): EI measures your ability to recognize and manage emotions in yourself and others. A TedX talk by Ramona Hacker not only explains EI, but provides some great insights regarding how to grow your EI. Also, this free on-line tool will help assess your EI level, and pose questions to walk through some growth steps. The great news about EI is that no matter where you score today, you can grow to new levels!
3. Collaboration: by collaborating with others we are privileged to learn from their expertise. Another benefit of collaborating is having our weak areas and blind spots uncovered; as the Proverb says…“Iron sharpens iron.”
4. User Manual for ‘me’:
Knowing others is intelligence; knowing yourself is true wisdom. Lao Tzu, Chinese Taoist Philosopher.
It’s difficult to grow in self-leadership if you don’t know yourself, or know where to start. On a recent web conference I was introduced to the idea of creating a User Manual on ‘me’ to share with my team or co-workers. It basically summarizes who I am, how I operate, my ideal work environment, what I excel in, and even where I am not so strong. When looking at developing and growing in self-leadership, this is an important tool. In a video produced by Kevin Kruse, the audience is encouraged to create such a manual on a semi-regular basis…perhaps at significant milestones in life.
5. Turn discovery to action: Self-discovery is most valuable when you do something about it. What’s your action plan. How will this learning enable you to lead yourself AND contribute to the growth and success of others? Self-leading cannot be self-serving…it can’t be motivated by a desire for personal power. Rather, the discipline that results from self-leadership should contribute to the greater good of the teams and organizations you are part of.
How do we pull it all together? In a nutshell…know who you are and what you love doing. Consider what motivates you intrinsically and use that knowledge and passion to turn work that is not naturally motivating into something meaningful. Finally, use that motivation as the impetus to inform your disciplined approach to committing to excellence in the long run.
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In my previous blog I offered suggestions for how individuals could grow in their ability to be self-directed. Being intentional about growing such skills will increase your success as a remote worker, and set you up to answer interview questions related to that important competency. What kind of questions can an interviewer ask if they want to discern the candidates proficiency in being self-directed or self-motivated? Below are some suggestions to get you started, but first, a definition. Because it is important to use the same language when discussing competencies, clarity needs to be provided for this specific context.
Self-directed involves taking responsibility for personal decisions and effectively organizing activities based on intrinsic motivation without pressure from others. Without being self-directed, remote workers stated they might not have what it takes to organize multiple contracts in order to achieve the deliverables identified.
True, this is a great competency to possess when working in a colocated setting, but our research showed that a much higher level of proficiency is required when working in a remote or virtual setting. Let’s not forget that working remote refers to individuals who are not required to physically show up at a specific location on a regular basis.
Back to the interview, the focus is to ask behavioural questions to see how a candidate handled him or herself in the past. While it is always desirable, it is not necessary that they have previously worked remote, but it is important that they can demonstrate transferable skills that will contribute to their future success. While interviewing, don’t hesitate to dig deep with follow-up questions. Sometime the secondary questions are the ones that get you to the most vital information; listening carefully to the answers provided can’t be overstated.
As noted in previous blogs, answers should provide insight into the following:
• Situation/Problem faced
• Action (what they did, how they did it)
• Result/outcome (what was the outcome of the action taken, and was it positive or negative)
- Tell me about a time when a goal was difficult to achieve because of the many barriers before you. How did you address the barriers? (You are looking for answers that will help you discern not only the ability to identify barriers, but will describe the action taken to either overcome, or remove the barriers. Remote work can present more barriers that colocated settings. These barriers are by no means insurmountable, however, a self-directed person will not be put off by them, but will rise to the occasion and eagerly find workable solutions.)
- Tell me about a time when you took the initiate to collaborate with others in order to more effectively accomplish a task. (Listen for an indication that they believe collaboration is important, why it is important, and how working with others can aid in the effective completion of a task. As well, listen for how they chose who to collaborate with. In remote settings, it takes more determination and intentionality to reach out and build a collaborative network.)
- Describe a time when you lacked the drive to accomplish a task. How did you work through the apathy? (Listen for the humility of acknowledging they are not perfect…it’s rare to find someone who has never lacked drive. The important aspect of this question is to learn how they dealt with the inevitable lack of drive, accomplished the task, and moved on. Once more, in a remote setting there may be more distractions that pull the individual away from a task at hand…especially if it’s a task they don’t particularly enjoy.)
- Describe a time when you lacked the necessary information to accomplish a task. What sources did you use to provide the missing information or learn a new skill? (This question is driving at the importance of knowing how to access learning in order to get the job done. Some people simply rely on the person in the next cubicle to provide the answer; however, when working remote, there is no one in the next office. How resourceful are they with self-directed learning?)
- What process do you have to ensure all commitments and deadlines are met? How do you prioritize deliverables and responsibilities? (Self-directed people are pro-active. This question will give you insight into how the individual gets ahead of the game by having process and practices in place to deal with multiple deadlines and deliverables. In remote settings, performance is measured by deliverables, not how many hours a person sits at a desk in any given day…that’s why this is such a key element.)
- What book has had the most impact on your work habits? Describe your learnings. (The books people read tell you a lot about a person. In previous blogs the importance of communication is outlined; reading books is a powerful way to grow this skill. Listening to podcasts for learning is wonderful, but doesn’t contribute to growth in written communication. This question also provides the opportunity to learn if the candidate reads, AND what they choose to read and why…the ‘why’ being key. I have found that reading fiction can contribute to my creativity…many problems can be solved more effectively by putting them aside and focusing on something totally unrelated.)
These suggestions should provide a foundation for developing your interview questions. My next blog will address the topic of how remote workers can grow their trustworthiness, followed by another set of interview questions on the same competency.
Till next time…I would love your feedback and suggestion for further blog topics.