It’s June. Something about the start of summer that requires one to slow down, create space for down time, and recharge. At least that’s what it means for me.
The past 18 months have been a whirlwind, filled with events and happenings that have pulled every emotion out of me. The full spectrum! I know I’m not alone in this. Taking time to think, to create, to breathe, has been pushed to the back burner.
But, it’s June, and it’s time. I wrote in a past blog about the excitement of my upcoming, one year, Extended Study Leave that officially starts August 1, 2021 (big thanks to Okanagan College for this!). I’ve planned for this, looked forward to it for quite some time, and find it hard to believe that it is only two months away! It will be a time filled with learning for me: reading, writing, interviewing, reflecting…repeat. By the way, the focus of the research and inquiry will be on Proximity Equity in Hybrid Teams. I’ll be looking to chat with both leaders of hybrid teams and team members to hear their stories. If you are interested in a virtual chat, please reach out to me at email@example.com. COVID willing, November will find us heading to Portugal and Spain to fully experience working from anywhere while continuing the research.
So that’s August, this is June. Part of me wants to jump in with two feet, to just get started with the research. But a greater part of me gently suggests that it’s time to wait, to pause, to let transitions happen, to watch, to take in, to let my mind wander, to allow it to create, to write, to reflect. For once I have decided to listen to that quiet voice, to prepare, and be ready to hit the ground running!
This past semester, I had Rowena Hennigan (virtually)speak to my third year business students…her topic was psychological health. Rowena, message heard and received!
So what does this look like? Hmmm, well, it for sure includes making time to read for pleasure, for walking, biking, spending time with family and friends, taking in the beauty of this amazing part of the world we live in, and perhaps even sitting doing nothing! It also means taking a bit of a social media break (talk about FOMO!), but I’ll be there, on the sidelines, just taking a peak at what my colleagues across the globe are learning and experiencing…but more as a spectator than a participant.
So for now, at least until August, I’m signing off. But I’ll be back, full of excitement and energy to start this next leg of the adventure.
I stood on the outside balcony of the beautiful lake front hotel. The sun shone, the lake sparkled, the music volume was at just the right level for conversation, and every one of the 400 people in attendance were thoroughly enjoying themselves. Actually, make that 399 were enjoying themselves. I was not. My heart was racing, my palms sweaty, and I wanted to bolt!
Just the day before, I and four other new business start-ups had agreed to go to the highest attended annual networking event in Kelowna. You know, safety in numbers. None of us were comfortable ‘selling ourselves’ to a crowd of strangers, somehow letting them know that we ‘had what they needed’. So, we set a plan in place. We would pair up, approach the attendees, smile, have our new, shiny business cards ready to hand out, collect all the cards we could. We were prepared, what could possibly go wrong?
So, there I was, right on time, standing on the balcony like the Queen of England waiting to greet her subjects. That’s when my cell vibrated with notification of a text.
”I’m so sorry, but I can’t make it tonight, something’s come up.”
“That’s ok”, I replied “these things happen.”
No problem, three of us can still work the plan, just breath Roberta. Then another vibration.
“I hate to do this, but I just don’t feel good. I need to bail tonight. You understand, don’t you?”
Two down, still two standing. We got this! Breaths are coming almost in spasms. And then the unthinkable happened. You guessed it. “My boyfriend just came into town for a surprize visit! I can’t leave after he drove all this way. Sorry. I knew you’d understand.”
I would understand? Are you kidding me?! I could have come up with a million valid reasons (ok, maybe two or three) for not making the event, but I didn’t. I was there. I was alone. The air had been sucked out of my bubble!
Let me just insert here, that I am truly an introvert. When I teach, or present at a conference, you would never know it, but I am. If you are familiar with Myers-Briggs Type Indicator, I’m an INTP. (I still have a difficult time getting my head around this tool). That ‘I’ stands for Introverted. If I’m representing something, or someone else, or if I have a task to do at a function, I’m ok. But put me in a situation with strangers and charge me with drawing attention to myself, I’m not a happy camper. I’m in panic mode.
What happened next made me believe in angels. As my eyes scanned the crowd they spotted a lady I had only recently met. Our eyes met; she recognized me! And, she waved for me to come and join her! Thank you God! When I reached the spot where she stood waiting, I quickly blurted out my dilemma, hardly stopping to breathe, and asked if I could hang out with her. Remember, I had only recently met this lady, so I’m sure my emotional eruption must have taken her aback. Her next words were music to my ears. “Of course you can. Let me introduce you to some people and show you how it’s done.” The birds once more started to sing.
For the next two hours, I witnessed what I could only describe as ‘the networking dance’. This lady moved fluidly from conversation to conversation, introducing me, asking questions of each person, smiling, connecting, inquiring of life happenings in their lives, all the while holding on to a glass of wine, passing out business cards, and simply floating. The breath I was holding for so long had slowly released, liked at the end of Seasons of Life during a performance of Rent; I was in awe!
My heart was no longer racing, I could shake someone’s hand without fear of leaving a sweaty impression. I heard myself laughing and asking questions; I was actually having fun.
A discovery, a lightbulb moment, had just occurred worth every bit of anxiety previously experienced. Networking is not about telling people about me. It’s about being curious, listening, paying attention to what others say, hearing their struggles, their joys, their pain. And, if appropriate, offering myself, my product or service to help meet their needs. That’s it.
Being an introvert is actually a strength when in these situations. We don’t need to be the centre of attention or the life of the party. Rather, we get to facilitate others so they can be the centre of attention and the life of the party.
As I traveled to different countries (and yes, I do look forward to doing again), present at conferences, meet new people, I still feel like the ocean undertow is threatening to suck me in. Having a co-worker (or hubby) with me is a lifeline, but not always possible. However, when I remember to take my eyes off me, and focus on others, I have been so gratified to meet many awesome people who are more than willing to tell me their stories and share their experiences. You see, networking doesn’t just happen in huge crowds, but also between strangers standing on the train platform outside of Glasgow, or waiting for a bus in Amsterdam, or having coffee in a local café in Florence. Networking is about connections (I actually don’t even like the term ‘networking’, so it is now nixed from my vocabulary!) Connections bring people together. Connections are like a beautiful symphony performed when individual musicians join their skills and passions together to make harmonious music. Making new connections is worth the discomfort of sweaty palms, shortness of breath, and even fear of rejection.
I can’t wait to build more connections as I journey to places unknown.
I’m a planner. I have a need to look forward, to think ahead, to anticipate possibilities. I have a mind that once it starts thinking and planning, it’s difficult to shut off. Needless to say, the prospect of a full year dedicated to researching and learning about leadership in complex, hybrid, and work from anywhere teams has my mind running at full speed. However, a persuasive part of me, a small but unrelenting voice, constantly urges me to slow down, and lean into those parts of my strength base that will lay a solid foundation for an amazing year.
Today, this inner voice prompted me to once again consider my strengths, as well as some blind spots I need to be aware of along the journey. (Yes, I am a strong proponent of StrengthFinder and use it in my classes and with clients.) I’m pretty passionate about the need for leaders to know themselves – not for the purpose of self-edification, but rather for bringing the best of who they are to the teams they lead, AND surround themselves with others whose strengths when combined with the leader’s, create amazing results.
Ok, so going back to my original reflections. I spent some time going through my psychometric assessment report from StrengthFinder; these statements really resonated with where I am, today, in light of my Extended Study Leave (ESL). Let me share some of my report insights (in no particular order of relevance):
It’s very likely that you might be eager to get started on a project once you realize what can be accomplished in the coming weeks, months, or years.
Your mind allows you to venture beyond the commonplace, the familiar, or the obvious.
You can make things happen by turning thoughts into action.
You refuse to be stifled by traditions or trapped by routines. You bristle when someone says, “We can’t change that. We’ve always done it this way.”
You enjoy looking at the world from different perspectives and are always searching for connections.
You feel confident in your ability to take risks and manage your own life. You have an inner compass that gives you certainty in your decisions.
You are intrigued with the unique qualities of each person. You have the ability to figure out how different people can work together productively.
You love to learn, and you intuitively know how you learn best. Your natural ability to pick up and absorb information quickly and to challenge yourself to continually learn more keeps you on the cutting edge.
Remember I mentioned the idea of the ‘blind spots’ I need to watch out for? Here are some that hit those ‘ouch’ buttons for me:
Because Relators (that’s me) typically do not trust others implicitly and people have to earn your trust over time, some may think you are hard to get to know.
When working with others, sometimes they may misinterpret your strong Strategic talents as criticism.
Sometimes you might charge ahead and act without a solid plan B.
Because you speak with authority, you might be used to getting the final word.
Before you commit to something, make sure you have the time and resources you need to do it right.
You love the process of learning so much that the outcome might not matter to you. Be careful not to let the process of knowledge acquisition get in the way of your results and productivity.
So, with all this in mind, I am compelled to slow down, take a breath, create the plan, and follow it! The actual ‘agenda’ of actionable activities are laid out, thanks to the demand for a well thought out proposal required by the college. The ‘plan’ will address everything to be arranged before we hit ‘go’ on August 1, 2021. It’s about laying the foundation. The plan needs to be determined before jumping into the various research activities, in various locations, before meeting amazing people and expanding my learning, and before embracing new experiences. Time and focus must be first be given to the planning…it has to take the front seat in my mind…for now. Stay tuned as the plan emerges.
Note: if you want to talk some more about the tools mentioned in the blog, please reach out to me firstname.lastname@example.org
On November 27th, at 11am, I received an email from the President of our institute that brought such joy and excitement I was stopped in my tracks!
Dear Roberta, regarding your Proposal for an Extended Study Leave, I am pleased to advise that your proposal has been approved as follows:
August 1, 2021 to July 31, 2022, in Europe, for the purpose of conducting research that will examine what it takes to lead successfully in a new, uncharted context that has been coined a “new normal”.
It took quite a while to peel me off the roof, and needless to say, my eyes glistened with tears of joy. What this means, is that for a full year, I get to focus on an area I am very passionate about: remote work. My first research, conducted with my son Nathan, focused on Competencies for Success as Remote Workers. That initial learning introduced me to so many amazing people both in North America and Europe.
Since the publication of that research early 2019, our world has changed in ways none of us could ever have imagined. We all became remote workers, or more accurately, ‘workers from home’. In a matter of days, even hours, organizations had to do a whirlwind pivot. No time for preparation, no time for analysis, no time for decisions…the move was pretty much instantaneous. Being thrown into the deep end (so to speak), has the tendency to result in either sink or swim; sadly we have witnessed both. Many organizations made the switch with reasonable success, but others were devastated. And we are still transitioning. It’s no longer organizations who operate remotely vs co-located, but rather we are seeing a growth in a hybrid option for work. Working from anywhere has become a concept organizations are getting their collective heads around as both employers and employees have witnessed the great benefits of a move from traditional co-located workforces. The narrative around remote work has changed, and continues to change.
I have always felt strongly about the role of leadership. I take it very seriously, and highly respect those who take the posture of a ‘reluctant leader’. Psychologist Dan B. Allender authored a book back in 2011 entitled Leading with a Limp: Take Full Advantage of Your Most Powerful Weakness.For the past year, many leaders have realized the way they have always done leadership no longer works. They have found themselves leading with a limp. And I greatly admire them. They have had to hit the ground running, limp and all. These are the leaders I want to learn from, and thus am super excited to meet them, chat with them, glean from them, and then share what I learn with the myriad of individuals out there who find themselves leading in an era of continual change.
As I continue to learn about Adaptive Leadership, Appreciative Inquiry, and Design Thinking, I want to once again take an approach that seeks to integrate evidence based research with stories and examples from industry…I want to hear your stories, stories of how you have transitioned from co-located to working from anywhere leadership. I want to learn what you have found to be effective, and what just doesn’t work. I also want to learn (and share) the why behind what works, and what doesn’t, in leading work from anywhere teams.
It’s amazing how life happens, and great intentions get pushed aside. That’s what is happening to my blog…life! (be prepared, this is a long one!)
However, our family hit a milestone yesterday that simply screams for reflection. October 1, 2020 was our 50th anniversary of immigrating from N. Ireland to Canada. 50 years! I can hardly believe it. How life has changed over that time. And what a courageous decision for our parents to make – they sold everything and packed up 3 kids to fly across the ocean to embark on a new life. Landing in Ontario early October brought with it the most picturesque autumn colours…little did we realize that we were being lulled into the transition of Ontario winters.
I recall the first snowfall while living in Bracebridge, Ontario. We had never seen that much snow, 6 feet of pure glory (at least that’s what we kids thought). The downside was the freezing temperatures that came with that white wonderland; the gooey content in our noses froze shut as we walked what seemed like 10 miles to school.
There are so many stories I could share of the adjusting, adapting, re-learning, culture shock, missing family and friends back in Ireland. Still, it was the best thing that could have happened to us. That ‘starting life over’ decision made by Dad and Mum lay the foundation for such amazing opportunities for me and my siblings. We have all chosen different career paths, live in different parts of Canada, but share a common bond and love for all that Ireland instilled into the very core of our beings.
Obviously, this immigrant family of 5 grew over the past 50 years. Our parents started a clan of what now includes 3 amazing in-law spouses, 7 wonderful grandkids, and 15 of the most adorable great grandkids. Sadly, Mum developed early on-set Alzheimer’s and didn’t live long enough to meet any of her great grandkids…such a loss for her, and her grandkids. Dad hasn’t fared much better, vascular dementia and geographical distance presented a barrier we just couldn’t beat. He is now in a care facility.
Sadness and loss aside, life has been amazing! As I was reflecting on this major life re-direction, I was struck by the thought that while this immigration greatly impact my brother, sister and me, it might also have had an impact on our kids…so I asked three of the grandkids, ‘what difference do you think it made in your lives having a parent raised during their formative years in another country?’ I love their responses so thought I would share them with you (with their permission of course).
Shannon (mother of the youngest great grandchild): My mom was born in Ireland and due to that I have always had a fascination and a small sense of pride for the country. It had always been my dream to travel to Ireland and experience the culture myself. I have now been 3 times, with the most recent trip taking me to the city where my mom was born, Belfast. At that time, I heard a bit of the history which created so many questions creating the need for a conversation with my mom; it left me wanting to know more from her perspective. Since visiting there, I have a greater sense of pride for Ireland; even though I wasn’t born there I feel Ireland is part of me. Having had a parent born in a different country, which they love and have many fond memories of, means I have two cultures to celebrate.
Nathan (father of 6 great grandkids): My mother’s Irish-ness was revealed to me in subtle ways as I grew up. Despite many attempts, I could never get her to talk in an Irish accent, and I heard very few stories of what her years in Ireland were like. Even still, I knew that her childhood was a deep part of her, even if it was a secret part of her. I’d later learn how much she felt a need to establish a new identity once she arrived in Canada, and how that sadly meant suppressing some of the very things that made her, her. It would be many years before I’d come to see how deeply Ireland was part of my mum.
As an adult, I moved to Ireland with my wife and children. Mum and dad’s first visit allowed me to begin to get to know my mother’s ‘secret identify.’ Whether it was in the way she approached the Irish Sea with holy reverence, or the way she cherished Guinness as only an Irish born woman can, or even in her deeply emotional reaction as we drove through Belfast and felt the deep fear held in memory by the murals depicting the fighters of “peace.”
I suppose for me, without really knowing it, Ireland has always been a part of me because of her, and I knew this to be true the first time I took in the rolling green hills and wild seas myself. I felt…home? No, not home, but at least I felt like I belonged there, just as she always will.
Alicia (mother of two great grandkids, and oldest grandchild): Growing up I really didn’t think anything of the fact that my dad had spent his formative years in Northern Ireland. It wasn’t like he looked different, or even sounded any different than any of my friends’ parents. I mean, I guess the red hair (what was left of it at that point), and the freckles that cover about 98% of his body did stand out, now that I think about it. And then there were the odd expressions…I remember going to someone’s house with him, and he told my brothers and I to go “knock the door”. My smarty-pants (can I say smart-ass) brother inquired where exactly we should knock the door to? And then there’s the cutlery. Heaven forbid you eat a meal without a knife! How on earth could you get food on a fork if not for a knife? I jest.
In all seriousness, having a parent raised in a different country informs so much of how we were raised. Going to Grammar School in Northern Ireland created in my dad such a strong work ethic. Schoolwork and grades were always something so important and such a priority for us. Thankfully, he didn’t adopt the strict rules he grew up with in school, and thankfully he never implemented the Ruler as a form of punishment either. For my dad, growing up meant soccer, or more accurately “football”, and seeing him instill his love for that sport, as well as rugby, in my brothers and myself, is something that has fostered in us a love of sports, and competition. Being born and raised in another country, and then as a family choosing to leave that country and come to a new one, starting a brand-new life is such a huge decision. While that wasn’t my dad’s decision independently, but rather his family’s decision, it is still something that informed so much of who he is, and how he and my mom chose to raise their family. I see that through that uprooting, family becomes so much more important, something not to be taken for granted. And while, we may not have always lived close to family, we have always been intentional about being a part of each other’s lives. It was also always so fascinating to see my dad refer back to his Irishness, his lilt if not a full accent, when we were with his extended family. It was like we got to see a bit more of his true self. My dad fought hard not to stick out when they moved here, his aforementioned flaming red hair and freckles, as well as the fact that he was tiny after having been skipped ahead a couple of grades made him stand out. And so, he tried to blend in, tried to fit in, tried to lose his accent. And while, as a teenage girl I totally got that – that need to assimilate – as I grew up, it also made me want to stand out, to be proud of being half-Irish. Perhaps as a result of that, and my love of that accent, it has pushed me to really embrace my Irish heritage. I am proud of the choice that my family made to leave Northern Ireland, but I am also proud to be Irish.
We are a truly blessed family, and even though we are spread out across the globe, there is a deep love for each other and an immense gratitude to Dad and Mum for their sacrifice. And we are, and always will be, Irish at our very core.
“What if…?” is the great crippler. Think about it, how many people use this question in the positive sense? What if I win the race? What if the sun shines for our wedding day? What if I don’t get sick on this trip? What if I don’t make a fool of myself? Rather, we worry about losing the race, having a special event rained out, getting seasick, or being humiliated over a poor performance.
These questions of ‘what if’ can consume us to the point of paralysis. As a young girl, I remember standing on the second highest diving board of the local outdoor, sea water fed swimming pool in Bangor, Northern Ireland. Frozen (not just because of the Baltic temperatures), I rehearsed all the horrors that could mark the outcomes of a failed landing. Or even worse, the humiliation of retreating to ground level. “It’s now or never!” I remember thinking just before taking the step of no return. Nose held tight by shaking fingers, it was the longest fall of my life—but it wasn’t the last time I stepped off that platform! The positives what ifs won. What if I make it? What if my friends are totally impressed with my bravery? What if the water is bathtub warm by the time I land? (nope, that didn’t happen!)
As I write this blog, most of us are living in self-isolation due to COVID-19. The what ifs are very real. Our concerns around elderly parents, pregnant daughters, children living in other parts of the world, family members with health issues, friends losing their livelihoods, are very real. No one should be shamed for obsessing on the what ifs in such a reality.
It would be reasonable if our doubts were limited to such global pandemics, but they are not. As we consider a temporary leave from the life we really do enjoy in British Columbia, trading it for a year traveling with me working remote, many ‘what ifs’ bubble to the surface. What if one of us gets sick? What if we can’t find suitable accommodations? What if we can’t stay within our budget? What if we can’t rent our home out? What if we don’t get to see our daughter and son-in-law and new baby for a year? (He/she will be one by then). What if another pandemic strikes? What if my dad passing away while we’re gone? What if a family member or close friend has a crisis? What if I go through all the planning and my funding proposal is rejected? What if…? I get depressed just thinking about all the possible catastrophes!
“You’ll never get anywhere if you go about what-iffing like that.” ― Roald Dahl
But…what if we pass up such an opportunity? What experiences and adventures might we never have, never get to share with our family and friends when they come to visit (and they will)? What new learning experiences might we lose out on, or new relationships never built? What if the funding approval is given enthusiastically and all this planning actually becomes a reality? Now I’m starting to feel giddy with the possibilities!
Interesting, nothing about my current situation has changed, I’m no closer to having the trip planned or approved. However, my outlook, my state of mind, my level of excitement has brought a smile to my face, and added a few BPM to my heart rate.
What if we chose to face each day, each adventure, or each challenge, from the perspective of positive potential. What if we face life with expectancy—like a child on Christmas morning, rather than channeling Winnie the Pooh’s dear old friend Eeyore?
A year of travel and remote work would be both influenced and impacted by how we choose to face the joys and challenges presented. What if it turns out to be the greatest year ever?
It’s Dec 15, 8 above, and I’m sitting outside working…in Canada!
I am taking a much needed break from writing a report (a paper actually) on our research. Ok, to be honest, I just needed an excuse to take my iPad and sit on the patio of my favourite Kelowna coffee shop, Esther and Sons, and reflect on this past year of delving into the amazing world of remote work. If I were to sum it up, the words I would use are grateful, amazed, inspired, and overwhelmed!
Some highlights have been:
meeting many of you;
traveling to Europe and chatting with many remote workers in co-working spaces (intentionally), and in cafés (accidentally);
connecting with remote workers in my own continent of North America, and of course right here in British Columbia;
the willingness of many of you to share resources, both your knowledge and connections;
the honesty of remote workers in sharing their joys and challenges;
and, last but by no means least, doing all this in collaboration with Nate Sawatzky (my son)…so great! (big thanks tothe incredible support of our families)
So, where am I with all of this? 12 pages into a paper on our findings…being reminded how frustrating (but important) citations are in validating the research and findings.
One of the words I used to describe my experience was ‘overwhelmed’; let me be clear, it’s a great sense of being overwhelmed! Our focus was on learning the competencies necessary for success as a remote worker, how feedback is desired, from whom, and what support is needed. You taught me that…and so much more!
As I look at the findings, the implications for business schools, managers, HR professionals, city planners, and potential remote workers is powerful. I have so many “ how might we…” questions arising from this that narrowing down my next focus of research will be a challenge!
What do I need from you?
I hope to have the research summarized by the end of January. If you would like a copy send directly to you, please let me know.
If you were to identify an area of remote work that you would like to see research focused on (again, a joint industry/academia approach) what would it be?
Nathan and I at The Hague during our research trip
One day a week I dedicate time to researching and developing (R&D) my skills and understanding of the world of remote work. I really love those days. Don’t get me wrong, I love all the other elements of my professional life, but there’s something invigorating and exciting about setting time aside to focus on learning from various sources.
Today, for example:
I had a virtual meeting from my home office with Ayush Jain from Remote Panda;
enjoyed a research collaboration conversation with our son in Europe, while sipping coffee at one of my favourite cafes here in Kelowna, Canada;
attended a farewell lunch for a colleague at Okanagan School of Business where I’m a business professor;
set up a November virtual meeting with some of our new faculty;
researched resources for a winter course I am teaching on Organizational Change and Development;
and perhaps the most important activity of the day, took time to reflect and journal about what I’m learning from various experiences and people who continue to cross my path as I continue to examine the world of remote work. (I journal with an actual paper journal using a Lamy fountain pen…definitely slows down my thinking and helps me process more effectively)
Even though I love these days, they don’t happen by accident…I have to intentionally schedule them into my week.
So why am I sharing these details of my day? So glad you asked. Technology is wonderful and is essential for just about all the work we do, even more so when the nature of your job calls for technology to connect you with your clients, teams, managers and other key people. However, for me it’s vital that I make sure part of this R&D time is spent unplugged. I need to cut out the ‘noise’ and meditate on the learning to allow time for it to connect with what is important, what’s relevant, and if necessary, file it away for further consideration, or for the ‘interesting but not vital’ file.
As a remote, (or co-located) worker, how are you building intentional time into your schedule to learn, to cultivate your craft, and to ponder the amazing experiences you are having? You’ll never regret it.
“We bring forth our best selves when we are fully activated as human beings, not just as workers.” The Remote Revolution by John Elston
Albufeira, Portugal…one of my favourite spots for reflection.
J.R. Tolkien and C.S. Lewis had great dialogue here.
A tension that should never exist!
Those of you who have been following my blog know that I am a business professor at Okanagan School of Business doing research on remote work. You may also know that I am a coach/consultant who focuses on all things people development, and have a clear passion for those working remotely, or managing remote teams.
From my perspective, the conversation should not be industry vs academia, but rather ‘how can industry learn from academia, and how can academia learn from industry?’ It’s a new face to the age old ‘experience vs education’…each has incredible value on its own, but when the two are combined the outcomes are incredible.
What I find frustrating is that conversations are still happening that pit one against the other. Some say that academia is where invention and innovation happens, while other feel that academia is archaic and that new thinking happens in the ‘real world’ by people actually working in the field.
I came across this article that reported those interviewed “…don’t pay much attention to the publications about fundamental discoveries by universities because they don’t trust them.” Ouch!
Another article representing the flip side states that people don’t trust scientific research when companies are involved because of the propensity for bias. Ouch again!
While I respect the opinion of these perspectives, I tend to believe the best learning lives in the coming together of both sides, each doing their part. I appreciate the sentiment expressed by Martha Crago, VP of Research and Innovation at McGill University.
In addition, like any good partnership, industrial research partnerships need to be based on recognizing the value of the partnership, on trust, and on the ability to meet the other’s needs.
As we move through this project of learning about what makes remote workers great, I am thrilled to be collaborating with both academia and industry. Nathan Sawatzky has been working with me from day one on the research, and Rodrigo Bruno, a student at Okanagan School of Business, has recently joined as a research assistant. Both of these individuals bring immense insight from industry, and as Rodrigo digs into the academic research side of things, he is able to filter it through his own experiences and those he has worked with in remote settings.
Academia and industry collaborating for the purpose of bringing clarity and support to those working in a new era of work. I love it!
My summer was amazing! I got to travel to 10 different countries over the course of 9 weeks; some travel was for business, all for pleasure. My travel companions varied from my spouse, to adult children, to grandkids, and of course good friends.
You know how you start noticing certain things around you when you’re learning or experiencing something new? Like the first time you are pregnant…you notice so many other pregnant women around. Or you bought a new car…suddenly you see the same kind everywhere you go! Well that’s what is happening to me regarding remote work…everywhere I go I notice and meet people who are working remotely either on a company’s payroll, or freelancing. And they are wonderfully interesting people.
If you are following my blogs you already know that I am researching the keys to remote worker success, and learning how they want to be supported…all from the perspective of the remote worker. I’ve learned so much…and the research continues.
However, what I have also been learning from interviews and observations is the importance of those leading and managing remote workers. If that’s you…do you realize the impact you have, both for the good and not so good, on those you lead? I hear your frustration and challenge around leading in this new context, and yes, it can be daunting; but those of you who are determined to support and champion your remote workers deserve to be recognized.
For a remote worker to know their manager…
• has them front of mind,
• is committed to removing any and all barriers for success,
• will connect just to see how they are doing (love the example Lisette Sutherland shares in her podcast),
• and will take the time to figure out how to create virtual environments that remove the idea of ‘remote’. (Follow Dr. Karen Lojeski to learn about virtual distance.)
…is like celebrating their favourite birthday everyday!
My daughter, Shannon Fieber, is a team lead for a global organization. She is responsible for leading 19 customer service reps, 13 of them work remote. While not a simple task, her determination to make each team member feel valued, heard, and supported is admirable.
So, my challenge for you…
Love Annecy, France
• If you are a remote worker who has an amazing manager/leader, let them know! Thank them…you are one of the blessed ones.
• If you are a remote leader, take a moment to reach out and check in with your team members…just for the sake of letting them know you care, even if you have never done so before.
• If you are feeling somewhat removed and isolated from your leader or team members, take the initiate to start the conversation…be the creative innovator of change that is needed.