It’s been a great 2 weeks of traveling in Europe learning about remote workers in the tech industry…from remote workers in the tech industry. After initial meetings with people in Kelowna, Penticton and Vancouver, I then met up in Finland with my son (who is himself a remote worker currently based in France), and visited remote workers in Helsinki, Amsterdam, Eindhoven, The Hague, Berlin, and finished up in London.
One thing I’ve been told about research is that it often creates more questions than answers…how true it is. Before heading on the trip, my research had identified various competencies demonstrated by people in the remote tech world, all confirmed through our conversations. However, we were also rewarded with some surprising new insights that will impact our learning. It will now take some time to filter through the data and make sense of what we observed, heard, felt, and experienced…I promise to get back to you on all that as the blog series continues. As well, a quick glimpse at some great coffee shop spaces totally conducive to remote work.
In the meantime, some ponderings from our travels…
• When traveling in Europe, it is possible to be on more trains, planes, busses, trams, and subways in a 2 week period than in one’s lifetime!
• Don’t ever assume you’ve figured out the ‘right’ mode of payment on any mode of transportation…will that be cash, swipe, contactless, get ticket before boarding…??
• Don’t ask for a coffee shop in Amsterdam if you truly are looking for a cup of coffee.
• When putting on 20,000 steps everyday on cobbled paths, foot massages are not considered a luxury…and they hurt! (But worth the pain)
• Never eat fish and chips by the sea without covering them with a napkin.
• Baby seagulls are the cutest things…beauty for them is truly fleeting.
• There is nothing quite so lovely as sitting outside by the Baltic Sea at 10pm, full daylight, enjoying a bevy.
• Kiitos is the most lovely word for ‘thank you’, offered by a gracious country of people.
• Freikörperkultur is a real thing quickly discovered when enjoying a German sauna!
• Appreciating and taking time for a good cup of coffee (and I do mean coffee) is a globally shared passion (at least in the places we visited).
• Having a shower in the kitchen is a wee bit strange.
• Seeing remnants of the Berlin Wall and walking through Memorial to the Murdered Jews of Europe is both awful, and awe-full…lest we forget.
• While carry-on is the way to travel, it sure curtails shoe shopping!
• Avoiding being run over by a bike in the Netherlands is a full time endeavor.
• Everyone should have the privilege of traveling and working with their son (or daughter)…amazing!
For the past 5 months I have been looking into the area of remote workers…I have learned much and I know I have only begun to scratch the surface. So, as summer comes to a close I want to hit pause and reflect on what I have gleaned so far.
- Remote work is alive and well across all industries, in all sizes of organizations from start ups to those that are well established.
- Remote work is not a ‘fad’…it’s here to stay and will only grow in it’s reach and impact.
- People are at the centre of a successful remote workforce
- Many reasons exist for people to choose this form of work: freedom, flexibility, increased productivity, and greater opportunity for creativity to name a few.
- There are also challenges inherent to working remote: limited communication, lonliness, poor or limited technology, time management, self discipline, focus …however, each can successfully be overcome.
- Trust is the key ingredient that will make or break a successful romote working arrangement.
- Communication needs to be intentional and customized to each situation.
- Face to face interactions still need to happen, even if only once every 6 months.
- Distributed vs co-located work arrangements does not necessarily mean organizations will save money…that can’t be the motivation.
- Organizational fears that remote workers will slack off is unfounded; research actually shows the opposite is true…remote workers have a tendency to over-work.
- Great locations like Co-Lab in Kelowna are available around the world so that remote workers (and those amazing digital nomads) have a place to connect and collaborate.
- The resources available on this topic are excellent…people continue to learn, to perfect, to mentor, to share, and to dedicate their efforts to support others entering into this exciting world of remote work.
- Working remote is not for everyone…and that’s ok.
So where do I go from here? I keep learning, keep experiencing, keep asking questions, and do whatever I can to share what I learn with those who want to know.
Some ideas? Continue to include this critical aspect of work with my business students (both in class and on-line); create a case study on the topic; be a resource to managers transitioning from supporting co-located teams to supporting distribute teams…pretty exciting from where I sit as a remote worker, business coach, and professor
As I have been traveling in Portugal, Finland, Spain and England these past weeks, I have once again been struck by the commonalities we share as humans…both in our need for meaningful work and renewing play time. This balance is especially important for those who have chosen the path of remote work. However, the degree to which cultures intentionally plan for playtime is varied.
While in Finland I was honored to be part of a Global Faculty Colloquium held at JAMK University of Applied Sciences in Jyvascula; 18 individual from around the globe presented their practices related to applied research in the post secondary classroom. Inspiring, informative, and innovative ideas were shared, and each brought their unique culture and perspective to the conversation. However, the learning that left the strongest impression on me was the intentionality demonstrated by the Finnish people…our hosts. These people are hard workers, but take seriously their time to step back and enjoy the wonder of the country they are blessed to live in. Time and again, we heard guides and locals alike refer to ‘living room spaces’…spaces where people take time out of their work to simply sit, visit, get to know one another, and reflect on life. Time to be still, to think, to watch, to simply…be. I would suggest this is one of the two most important tools for a remote worker, the pre-cursor to innovative and creative thinking.
You may have intentional playtime all figured out, but for many this is a necessity that all to easily gets pushed aside. There is almost a panic that sets in if we are not doing something that contributes to existing contracts or to the pursuit of new business. While in Helsinki it was a treat to sit among the many people taking time out of their busyness to enjoy a pastry and coffee from one of the many sidewalk cafes, or simply sit on a bench along the city’s central linear park…intentionally taking advantage of the many ‘living room spaces’. But this is not a new concept…we are all keenly aware of the need for such ‘playtime’…aware, of , but perhaps not committed to .
I was also stuck by the intentionality of the Finns regarding building relationships in business. The value they place on taking time to create a foundation of trust before moving forward with business dealings is commendable; people first, business second. Read the rest of this entry »
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I’m not a ‘navel gazer‘, in fact I would probably get my back up against the wall if anyone accused me of being one. For many people, spending time doing various assessments to learn more about oneself falls into this category; I get that. We can get so fixated on taking self discovery assessment after assessment, after assessment in pursuit of self discovery…but to what end?
So where am I going with this, especially with a blog title of ‘Thinking about thinking’? In my lifetime I have completed many assessments: True Colours, What Color is Your Parachute?, Anchors, StrengthsFinder, MBTI, Values-Based-Indicators, DISC to name a few. Each one of them have contributed to my self-understanding, but to what end? In college, we use various assessments to help students learn who they are, how they perform, what matters to them, what they should do with their lives…again, to what end?
Ok, so this is sounding like a gloom and doom reflection…bear with me, that’s not where I’m going.
Lately I have been passionately curious about the whole idea of diversity, and loving every moment of it. In fact, in my previous few blogs I focused on diversity in the classroom, which really served as the impetus to keep digging into this intriguing area of thought. The intent of my attention to this matter was for the purpose of bringing students from multiple cultural backgrounds together, and through appreciating each one’s unique contribution, greatly enhance their own learning and that of their classmates. I left the semester feeling enriched, as did many of the students.
However, through conversations with my son, Nathan, we began considering the fact that the practice of many organizations is to design diverse teams based on such things as culture, gender, religion, ability, or age. The theory is that bringing individuals from diverse people groups together will result in heightened creativity which would then lead to greater innovation, which would lead to greater productivity and profit. Logical, and supported by research. But…is it accurate? Not necessarily…in fact, other research is showing that while much good can be generated from such diversity, there are challenges that can block the desired results. In an article entitled Diversity in Teams: a Two Edged Sword the authors remind us that there is more to receiving creative and innovative outcomes than simply putting together a diverse team.
The question then arises…If diversity truly is the key element in creating diversity of thought, how do we harness and grow it? And…how do we define diversity?
Here’s where I’m going with this. When most of us think of diversity, we think about the visible…the things we see that make us different: race, color, age, ability/disability, gender… But what about “Invisible diversity”? Bersin by Deloitte defines this as… ‘the traits or characteristics of a person that may not be obvious, such as diversity of thought, perspectives, and life experiences (which may include education, family status, values and beliefs, working-style preferences, and socioeconomic status).’
Is it possible that the best path to creativity and innovation doesn’t lie in visibly diverse teams, but in teams that also strive for invisibly diverse teams?
Closing the loop…if I want to successfully work with an invisibly diverse team, one that embraces differenct ways of thinking based on such things as values, beliefs, experiences, perspectives…I need to understand where I’m coming from; I need to first be a student of myself before I can understand those unique individuals I will be privileged to work with.
Thus starts the journey into re-learning about, and appreciating, my own uniqueness, FOR THE PURPOSE of learning about, and appreciating others, so that together we can innovate and create amazing things.
It is amazing how quickly 6 weeks goes by when you’re having fun…at least for the professor! I think the best way to sum up this recent teaching experience was that of appreciation; appreciation for the students, appreciation for the diversity they brought to the classroom, appreciation for the support they demonstrated towards one another, and appreciation for their appreciation!
Let me recap somewhat. I began this summer session with the desire to bring an appreciative environment and attitude into the classroom. In my previous blogs, Appreciating and Learning and The Learning Continues , I expressed the challenges I was facing with an increase of international students in my class. In fact, I ended a previous semester rather discouraged and overwhelmed. In the process of researching appreciative inquiry, I made a commitment to not only change my attitude toward teaching, but to create a classroom environment where each student would feel valued and appreciated for who they are and for how they have contributed to the great moments in their learning journeys. Well, the semester is finished and I am excited about their feedback as well as my own learning.
Let me share just a few of the feedback comments shared with me by a few students:
* ‘I felt accepted, I was able to share my opinions without fear of judgement.’
* ‘Males from my own culture actually encouraged me to share my opinion…this is not the way it is at home.’
* ‘Students from different nations come here…professors respect this by not making the environment awkward for the foreigner.’
* ‘Our class culture is that of trust and acceptance; these are the foundations for establishing an environment in which students are empowered and comfortable. Because of this, students provide feedback to improve the classroom teaching and learning environment, which helps students to learn from their mistakes and gain achievements. Another element of the class culture was innovation; more ideas come from each students as we worked in a groups to solve the problems and teach each other.’
As already stated, I began this semester with the desire to experiment with appreciate inquiry in the classroom and it truly was impactful. Besides the incredibly positive manner in which the students responded, I learned some valuable lessons regarding cultural diversity in the classroom. Here are some highlights…
* Remember that our ‘North American’ approach to classroom facilitation can be both unfamiliar and uncomfortable for some cultures.
* Don’t make assumptions about everyone’s technical ability, no matter what generation they represent.
* Resistance to speak out in class, especially in front of the whole class, does not indicate lack of engagement…it can be an indicator of great lack of self-confidence. This lesson coming from strongly male dominated cultures.`
* Based on the previous point, small group discussion is appreciated by students and provides great opportunity to share from their own unique experiences.
* Provide opportunities for culturally diverse small groups…heterogeneous vs homogeneous.
* For many cultures, living in the moment overtakes the desire to get the work done…if a friend is in need, that overrides any other commitment, even to the point of personal failure.
* Making time to meet one on one with each student is time well spent! The time taken greatly enhances the ability to make the learning relevant…and builds trust between student and teacher.
* Speak openly about diversity…intentionally invite the sharing of opinions from various perspectives; and listen with respect creating a safe, enriched environment
* Don’t ever stop checking our own assumptions and stereotyping; don’t be afraid to ask students for clarity and understanding regarding cultural differences.
Each one of these lessons call for deeper reflection, in fact they compel me to ruminate, to probe, to ponder, and to enter into meaningful dialogue to further explore the ramifications of each.
As I work through each, I then need to consider how these learnings will impact other aspects of classroom facilitation…evaluation being one area that comes to mind. In the past, team evaluations have taken the stance of deducting marks from those who did not equally contribute to an assignment…in other words, finding a practical way to deal with social loafing. What would a team evaluation look like if marks were awarded from the perspective of the great contribution each team member made to the outcome of an assignment? Would this appreciative approach help group members to focus on the strengths of their team mates rather than their lack of effort? Worth investigating!
This semester provided the platform for me to learn and experiment with one class made up of 21 students, representing 5 diverse cultures. Is it possible, or even realistic, to replicate and build on this with 4 different classes of 30-40 students each? I intend to find out and continue my learning journey. I love the idea of starting from a place of what works and building on that…appreciative classroom facilitation!