Recruitment and selection
In a previous blog, I used Bandura’s definition of self-efficacy… ‘a personal judgment of how well one can execute courses of action required to deal with prospective situations’. Also discussed was the competency of taking initiative. Based on the suggestion that when one has higher levels of self-efficacy, they are more likely to take initiative, we could safely conclude…if an individual does not have the personal confidence (self-efficacy) to deal with a given situation, they will be hesitant to take the initiative to begin a process that does not come with managerial direction.
Based on that conclusion, here are some questions you might ask in an interview to determine if the candidate has what you are looking for regarding these two competencies.
1. Tell me about a time when you intentionally took on a task or activity that required you to stretch the limits of your strengths. (First of all, you are looking for an awareness of strengths and self-awareness. Secondly, you want to hear the candidate describe a situation that was out of their comfort zone, perhaps even risky. How did they approach it, and what was the outcome?)
2. Describe a time when you had to clarify your ‘why’, your end goal, in order to gain motivation for growth. (Effective growth comes when it is tied to a purpose, rather than doing something for the sake of doing it. Listen for clarity of direction and intentionality.)
3. We all make mistakes. Reflect on a time you were in the wrong. How did you handle it, and what did you learn as a result? (This is all about taking responsibility for mistakes, doing something about them, and gaining confidence as a result of learning from them.)
4. Tell me about a time when you stepped up, without being specifically asked, to head up a new initiative. (Stepping up when asked is one thing, but putting your hand up for a task without being approach to do so demonstrates initiative and courage. Listen for how the person made the determination to take on such a task.)
5. Managers don’t always provide the support and leadership their team members need. Describe a time when you took the initiative to ask for support, or offer a suggestion for receiving feedback. (This is a reality. Many individuals complain about not receiving support or constructive feedback; however, not many take the initiative to ask for it. Listen for both the commitment that support and feedback are desired, and how they were requested.)
6. You have been working remotely for company ABC for three months. Even though you are part of a team, you are feeling somewhat isolated. What would you do about this. (A not uncommon reality of working remote. Because those you are interviewing may not have experienced remote work previously, this type of situational question will not only identify a challenge they may face, but get them to immediately start thinking about how they would deal with it. You want to hear specific action the candidate would take, the personal responsibility, to remedying this challenge.)
In my last blog we discussed the concept of self-leadership and its importance in an individual’s success. As a refresher, this definition of self-leadership directs our focus. ‘…the ability to influence your thinking, feeling and actions to achieve your objectives.
We know from our research that taking on the responsibility of self-leadership is important for everyone, but even more so in a remote working context. In previous blogs we considered what questions could be asked in an interview to discern such competencies as communication, self-directed, and trust. In this piece we offer interview question suggestions for self-leadership.
1. How have you taken the initiative to grow your strengths in the recent past? What was the impetus to grow that specific strength? (You are wanting to identify two things here: a) does the individual have an awareness of their own strengths, and b) are they intentionally getting better at what they are already good at.)
2. What have you learned about yourself from working collaboratively with others?
(Working with others is like holding up a mirror to our own actions, reactions, patterns and processes. Responses should give you insight into the individuals ability and desire to collaborate, as well as their openness to learn from others.)
3. Tell me about a time when you received critical feedback from either a peer or a supervisor. How did you respond? What did you do about the critique? (We know how important feedback is, even if we don’t always like what we hear. Listen for honesty around both positive and negative feedback, AND action taken as a result of that critique)
4. What book or podcast series has most impacted your on-going development and growth? Why was it so impactful? (Reading, or listening to audio books and podcasts, is a great way to grow as we learn from others. Hearing about the choice of books an individual reads, and what they do with what they have learned will provide a glimpse into how a individual goes about accessing resources for growth.)
5. How have you benefited from being mentored? (Listen for indication of the value learning from others brings to one’s self-awareness and growth. Is mentoring something that they value? Have they mentored others?)
6. Self-awareness is a key element of self-leadership. Describe yourself using internal factors such as your strengths, passions, values, personality, goals. (Most people introduce and describe themselves by their career, culture, hobbies…external aspects. A self-aware individual is able to speak about themselves in terms of who they are vs what they do.)
“How we lead ourselves in life impacts how we lead those around us.”
In our research, 58% of respondents stated that to be successfully as a remote worker it’s important to be disciplined. We defined discipline as showing a controlled form of behavior or way of working. Respondents agreed that discipline is about the long commitment in the same direction, doing something because it is the right thing to do, not because it felt like it. As I consider the practice of discipline, I’m learning that self-leadership and discipline are closely connected.
Sue Stockdale, a British polar adventurer, athlete and motivational speaker, wrote a insightful article regarding this topic. Her 3 suggestions for becoming more disciplined were:
- Be clear about what’s important
- Imagine yourself at the end point and work backwards
- Short term pain vs. long term gain
Let’s consider self-leadership as being the fuel that enables us to be disciplined, to stay in the game for the long haul. A definition of self-leadership shared in an article by Charles C. Manz is helpful…
A comprehensive self-influence perspective that concerns leading oneself towards performance of naturally motivating tasks as well as managing oneself to do work that must be done but is not naturally motivating.
The question is, how do we develop self-leadership? Here are five practical suggestions:
1. Take time to learn and grow your strengths: I am a strong proponent of knowing our individual strengths , and taking responsibility for growing them. Realizing individual uniqueness and ability is important, as is recognizing that our strengths are most effective when used in collaboration with other’s strengths. If you are serious about discovering your strengths, click here to start the journey.
2. Be aware of, and grow your emotional intelligence (EI): EI measures your ability to recognize and manage emotions in yourself and others. A TedX talk by Ramona Hacker not only explains EI, but provides some great insights regarding how to grow your EI. Also, this free on-line tool will help assess your EI level, and pose questions to walk through some growth steps. The great news about EI is that no matter where you score today, you can grow to new levels!
3. Collaboration: by collaborating with others we are privileged to learn from their expertise. Another benefit of collaborating is having our weak areas and blind spots uncovered; as the Proverb says…“Iron sharpens iron.”
4. User Manual for ‘me’:
Knowing others is intelligence; knowing yourself is true wisdom. Lao Tzu, Chinese Taoist Philosopher.
It’s difficult to grow in self-leadership if you don’t know yourself, or know where to start. On a recent web conference I was introduced to the idea of creating a User Manual on ‘me’ to share with my team or co-workers. It basically summarizes who I am, how I operate, my ideal work environment, what I excel in, and even where I am not so strong. When looking at developing and growing in self-leadership, this is an important tool. In a video produced by Kevin Kruse, the audience is encouraged to create such a manual on a semi-regular basis…perhaps at significant milestones in life.
5. Turn discovery to action: Self-discovery is most valuable when you do something about it. What’s your action plan. How will this learning enable you to lead yourself AND contribute to the growth and success of others? Self-leading cannot be self-serving…it can’t be motivated by a desire for personal power. Rather, the discipline that results from self-leadership should contribute to the greater good of the teams and organizations you are part of.
How do we pull it all together? In a nutshell…know who you are and what you love doing. Consider what motivates you intrinsically and use that knowledge and passion to turn work that is not naturally motivating into something meaningful. Finally, use that motivation as the impetus to inform your disciplined approach to committing to excellence in the long run.
If you say you’re going to do it…do it
If you didn’t do what you said you’re going to do…own it
If there were barriers that keep you from doing it, communicate that, once barriers are removed, if possible …do it
If you don’t know how to do it, ask for help, then do it
In my previous blog we looked at the competency of trust, or trustworthiness. What is trust and how do we develop, earn, and keep it. Trust, in all areas is vital, but our research respondents shared that when working in a remote or virtual context is foundational to effective communication and collaboration.
That being so, what kind of interview questions will help identify the level of trustworthiness evidenced in the lives of the candidates. Here are some suggestions to get you started.
1. Describe a time when you needed to earn the trust of others.
Listen for humility in the answer. Did the candidate take the responsibility to earn trust vs depending on a position to demand trust.
2. Doing the right thing doesn’t always result in a win. Tell me about a time when you experienced a loss for doing the right thing in order to preserve the trust of others.
Listen for values, for the candidate to be more concerned with retaining trust (vs fav our), than potential reward or recognition.
3. Based on your values, is there any circumstance in which it is justifiable to break a professional confidence?
The answer to this can be both easily identified, and challenging. You want the candidate to acknowledge the seriousness of breaching a confidence; however, you want them to also recognize the fact that certain lines of ethics and legalities warrant the risk of breaking a trust in order to do the right thing.
4. Tell me about a time when you were given credit for something a co-worker did. How did you respond?
This question gets to the heart of meritocracy. Listen for reflections on the importance of giving credit where credit is due, for responses that reflect a level of trust where co-workers know their team mates will be their greatest champions.