In preparing for a recent workshop, my colleague, Candace Giesbrecht, and I were discussing the importance of employee development in a remote work setting. It became clear that three considerations are vital:
Clear, measurable expectations
Access & competence in tools to do the work
Leveraging synchronous & asynchronous tools
Results-based performance management is nothing new. As leaders, we know the importance of setting clear performance goals with employees, getting their agreement, measuring the results at set intervals (quarterly – annually), and then having development conversations where we coach, teach, encourage, correct and invest in their development.
When our team members are working remotely, these steps are even more important. When working remotely, team members are missing all the organic opportunities for development that happen when co-located. Those times when they can be pulled into a meeting at the last minute and can gain exposure to aspects of the business they might not be privy to in their day to day roles. Those times when they even come into your office and get to be looped into the thing you’ve been mapping out on a whiteboard. Or even just the opportunities to see you nod approvingly – to know they’re on the right track or – to receive the help to take their work to the next level.
When developing our employees remotely, goals and feedback cycles should be shorter and more often. Structure the goals so that there are more frequent opportunities for wins. One way to do this is to structure expectations in sprints that lead into more bite-sized, tangible projects. Then, when providing feedback to your team members, strive to make your feedback competency-based, rather than just focused on completion. By taking more of a project-oriented approach to performance management, watch for opportunities to create “Inside Gigs” or mini ”stretch” roles that help your team members to grow and develop.
But even with a results based approach, people should be expected to behave in a certain way…this is where competencies really come in. How well do they communicate, self-manage, warrant trust, approach work in a disciplined manner, take initiative, adapt to new and potentially difficult situations, exude confidence.
The last two bullets listed above are clearly related. Competencies related to tools (access and proficiency) are more critical when working remotely. This must be part of your onboarding and part of your team’s ongoing process improvement. Tools used poorly or incompetently can result in inefficiencies, lost productivity, frustration and – DAMAGE that can be very difficult to repair on individual and company levels.
It’s amazing how life happens, and great intentions get pushed aside. That’s what is happening to my blog…life! (be prepared, this is a long one!)
However, our family hit a milestone yesterday that simply screams for reflection. October 1, 2020 was our 50th anniversary of immigrating from N. Ireland to Canada. 50 years! I can hardly believe it. How life has changed over that time. And what a courageous decision for our parents to make – they sold everything and packed up 3 kids to fly across the ocean to embark on a new life. Landing in Ontario early October brought with it the most picturesque autumn colours…little did we realize that we were being lulled into the transition of Ontario winters.
I recall the first snowfall while living in Bracebridge, Ontario. We had never seen that much snow, 6 feet of pure glory (at least that’s what we kids thought). The downside was the freezing temperatures that came with that white wonderland; the gooey content in our noses froze shut as we walked what seemed like 10 miles to school.
There are so many stories I could share of the adjusting, adapting, re-learning, culture shock, missing family and friends back in Ireland. Still, it was the best thing that could have happened to us. That ‘starting life over’ decision made by Dad and Mum lay the foundation for such amazing opportunities for me and my siblings. We have all chosen different career paths, live in different parts of Canada, but share a common bond and love for all that Ireland instilled into the very core of our beings.
Obviously, this immigrant family of 5 grew over the past 50 years. Our parents started a clan of what now includes 3 amazing in-law spouses, 7 wonderful grandkids, and 15 of the most adorable great grandkids. Sadly, Mum developed early on-set Alzheimer’s and didn’t live long enough to meet any of her great grandkids…such a loss for her, and her grandkids. Dad hasn’t fared much better, vascular dementia and geographical distance presented a barrier we just couldn’t beat. He is now in a care facility.
Sadness and loss aside, life has been amazing! As I was reflecting on this major life re-direction, I was struck by the thought that while this immigration greatly impact my brother, sister and me, it might also have had an impact on our kids…so I asked three of the grandkids, ‘what difference do you think it made in your lives having a parent raised during their formative years in another country?’ I love their responses so thought I would share them with you (with their permission of course).
Shannon (mother of the youngest great grandchild): My mom was born in Ireland and due to that I have always had a fascination and a small sense of pride for the country. It had always been my dream to travel to Ireland and experience the culture myself. I have now been 3 times, with the most recent trip taking me to the city where my mom was born, Belfast. At that time, I heard a bit of the history which created so many questions creating the need for a conversation with my mom; it left me wanting to know more from her perspective. Since visiting there, I have a greater sense of pride for Ireland; even though I wasn’t born there I feel Ireland is part of me. Having had a parent born in a different country, which they love and have many fond memories of, means I have two cultures to celebrate.
Nathan (father of 6 great grandkids): My mother’s Irish-ness was revealed to me in subtle ways as I grew up. Despite many attempts, I could never get her to talk in an Irish accent, and I heard very few stories of what her years in Ireland were like. Even still, I knew that her childhood was a deep part of her, even if it was a secret part of her. I’d later learn how much she felt a need to establish a new identity once she arrived in Canada, and how that sadly meant suppressing some of the very things that made her, her. It would be many years before I’d come to see how deeply Ireland was part of my mum.
As an adult, I moved to Ireland with my wife and children. Mum and dad’s first visit allowed me to begin to get to know my mother’s ‘secret identify.’ Whether it was in the way she approached the Irish Sea with holy reverence, or the way she cherished Guinness as only an Irish born woman can, or even in her deeply emotional reaction as we drove through Belfast and felt the deep fear held in memory by the murals depicting the fighters of “peace.”
I suppose for me, without really knowing it, Ireland has always been a part of me because of her, and I knew this to be true the first time I took in the rolling green hills and wild seas myself. I felt…home? No, not home, but at least I felt like I belonged there, just as she always will.
Alicia (mother of two great grandkids, and oldest grandchild): Growing up I really didn’t think anything of the fact that my dad had spent his formative years in Northern Ireland. It wasn’t like he looked different, or even sounded any different than any of my friends’ parents. I mean, I guess the red hair (what was left of it at that point), and the freckles that cover about 98% of his body did stand out, now that I think about it. And then there were the odd expressions…I remember going to someone’s house with him, and he told my brothers and I to go “knock the door”. My smarty-pants (can I say smart-ass) brother inquired where exactly we should knock the door to? And then there’s the cutlery. Heaven forbid you eat a meal without a knife! How on earth could you get food on a fork if not for a knife? I jest.
In all seriousness, having a parent raised in a different country informs so much of how we were raised. Going to Grammar School in Northern Ireland created in my dad such a strong work ethic. Schoolwork and grades were always something so important and such a priority for us. Thankfully, he didn’t adopt the strict rules he grew up with in school, and thankfully he never implemented the Ruler as a form of punishment either. For my dad, growing up meant soccer, or more accurately “football”, and seeing him instill his love for that sport, as well as rugby, in my brothers and myself, is something that has fostered in us a love of sports, and competition. Being born and raised in another country, and then as a family choosing to leave that country and come to a new one, starting a brand-new life is such a huge decision. While that wasn’t my dad’s decision independently, but rather his family’s decision, it is still something that informed so much of who he is, and how he and my mom chose to raise their family. I see that through that uprooting, family becomes so much more important, something not to be taken for granted. And while, we may not have always lived close to family, we have always been intentional about being a part of each other’s lives. It was also always so fascinating to see my dad refer back to his Irishness, his lilt if not a full accent, when we were with his extended family. It was like we got to see a bit more of his true self. My dad fought hard not to stick out when they moved here, his aforementioned flaming red hair and freckles, as well as the fact that he was tiny after having been skipped ahead a couple of grades made him stand out. And so, he tried to blend in, tried to fit in, tried to lose his accent. And while, as a teenage girl I totally got that – that need to assimilate – as I grew up, it also made me want to stand out, to be proud of being half-Irish. Perhaps as a result of that, and my love of that accent, it has pushed me to really embrace my Irish heritage. I am proud of the choice that my family made to leave Northern Ireland, but I am also proud to be Irish.
We are a truly blessed family, and even though we are spread out across the globe, there is a deep love for each other and an immense gratitude to Dad and Mum for their sacrifice. And we are, and always will be, Irish at our very core.
I have recently learned a new word, liminal space. Indulge me as I share a definition with you.
The liminal space can be seen as a transformative space. It occurs when things such as our thoughts, knowledge or ideas are in some way challenged, when our understanding of something is unsettled rendering it fluid. That space of in-between is a state of liminality, a transition in the learning process, the crossing of a threshold. From here we begin to reconfigure our prior understandings, perspectives and conceptual schema. We let go of the conceptual stance we had. Once we reach this post-liminal mode the shift is irreversible and “alters our way of being in the world”. (O’Sullivan as cited in Meyer, Land & Baillie).
We are at the start of September, on the brink of meeting new groups of students who will bring with them life experiences, hunger to learn, need to challenge, and always the ability to push us to new levels of learning. We are in a liminal space.
Over the summer, as business faculty colleagues, we shared our learnings, with a great deal of focus being on the technology of making on-line learning most effective.
As we now prepare for classes to begin next week, making sure the course outlines are completed and submitted, assessments figured out, technology working, welcome videos created, and so on…I would like to invite you to pause for a moment. Let’s put technology aside and think about the humans we are preparing this material for. Who are they? Where are they from? What do they enjoy? What are their fears? What are their dreams and aspirations? What liminal spaces have they been experiencing as together we transition from the familiar to the unknown?
As professors, how are we going to discover this important information giving us a peek into the lives of these amazing humans? We have learned that teaching concepts on-line takes more time than in a face-to-face context, making it challenging to get through all the material we are accustomed to. We have also learned that content needs to be delivered both synchronously and asynchronously. And, we know that facilitating interaction with students on-line is challenging, but oh so very vital!
As you work on your lesson plans, can I invite you to intentionally build in 10 minutes to connect with the students, and help them connect with each other? Give them time to ‘arrive’ in the space. Help them to get to know who they are learning with, and help them get to know you as a person, not just a Prof. When students feel like they belong, are safe, and have a voice, they will engage and learn so much more. And remember to combine on-screen and off-screen activities…screen fatigue is a real thing (as you know!).
I trust your liminal space experience will result in exciting things as together we re-write the learning adventure.
In short…everything! I am often asked why I have named my business SAM Consulting…who is Sam? Where did the name come from? Let me assure you, it wasn’t inspired by the main character in Dr. Seuss’s ‘Green Eggs and Ham’, however, it was inspired by people who are very important to me.
The full name of my business is Sawatzky and Associates Management Consulting, thus SAM. But please, let me pull some things from the name that will give you a glimpse into what I value, and what informs how I conduct my business.
My grandfather on my Dad’s side was named Sam Campbell. I remember going to visit this set of grandparents in Annalong, a little fishing village in Northern Ireland. Besides the exploring we did around the harbour, watching the fish being dumped off the boats then sorted and cleaned in the fishery (now that’s a smell you never forget!), climbing the rocks, and watching my brother and cousin jump onto the fishing vessels, my fondest memory was sitting on my grandpa’s lap listening to him tell stories and quote poems in his soothing Irish brogue. And of course, there was always a fire in the grate to ward off the chill of the Irish weather. My Grandpa Campbell was not a man of great physical stature, but was a giant when it came to his character. He earned respect in all areas of his life from those who were fortunate to be in his presence, and by reputation. He was a fair man, full of integrity, caring, empathetic, and loved his family dearly.
These values are ones I have committed to emulate in my business dealings (and all of life). Sam is a simple name, yetit holds such awe and inspiration for me.
Further to the name ‘SAM’— my business officially launched in 2009, the same month I was taking my final course earning a Masters of Leadership & Management…and the same month our fourth grandson was born. His name? Samuel. He has a lot to live up to with that name, but already we see how his character has developed in a way that his great, great grandfather would be proud.
Some businesses that are operated by sole proprietorships, use ‘associates’ in their name to perhaps give the impression of a more robust offering. While I get the intent, this was not the reasoning behind adding the term to my business name. Let me explain.
I am a firm believer in collaboration. Working together with others brings a diversity of thought that can be lacking when working as a sole proprietor. Collaborating with others also adds a greater level of expertise that, at the very least, brings value to the client. Since the inception of SAM in 2009, I have had the privilege of collaborating with others, of ‘standing on the shoulders of giants’, of benefitting from the minds of individuals who challenge me to think outside the box, and listen well.
There is a Gaelic word that I have come to greatly appreciate– Anam Cara. I was introduced to the concept through the writings of John O’Donahue an Irish Priest, writer, and poet. It simply means ‘soul friend’, and brings a further meaning of being a ‘thinking partner’. If SAM had a tag line, it would somehow express the desire I have to be an Anam Cara to those I am privileged to come along side and support, to be a thinking partner as they work through new endeavours, challenges, or simply grow in their professional lives.
The name of my blog is Probe and Ponder; to me, life is full of wonders that often cause me to stop, ask ‘why?’, then probe and ponder some more. I love the opportunity SAM provides to come alongside teams and individuals, collaborating with others as together we Probe and Ponder the many opportunities life throws our way.
For the sake of simplicity going forward, I will be posting this Probe and Ponder blog on my updated website (stay tuned for that)www.samisremote.com.
And yes, the name is once again significant; I am a remote work advocate, researcher, consultant, and coach. I am also a Business Professor at Okanagan School of Business, specializing in HR and Management, designing and teaching on-line courses.
December 20, 2019 was the day life changed significantly for me. I had a total knee replacement. Believe me, the purported timelines for recovery are not to be trusted…nor is it wise to use other’s recovery milestones as targets for which to aim.
I was just starting to emerge into ‘the real world’, trusty cane by my side, when the second significant change landed bringing as much joy as an unwelcome guest. Everyone, and I mean everyone, was turned around by this global pandemic we soon came to know as COVID-19. My ‘coming out’ was quickly shut down, and the excitement of re-entry was snatched away. Conferences already registered for were cancelled, a greatly anticipated trip to Hawaii with our daughter and son-in-law was cancelled, and a scheduled vacation to Helsinki to visit our son, daughter-in-law and grandkids faded away before becoming a reality.
But life did not slow down, in fact it become busier than I could have imagined. Almost immediately I began receiving invites to present at virtual events; the answer to each invite was a resounding ‘yes!’ This remote community welcomed me with open arms when I began my journey into remote work research…this was my opportunity to return the favour. But the business went beyond that. You see, I’m an educator as well as a remote work advocate. I teach Human Resources and Management courses at the Okanagan School of Business, in Kelowna, British Columbia. We immediately went into pivot mode; face to face classes had to be transformed into on-line delivery. Within a week of the self-isolation announcement, every one of our students were fully engaged in a whole new way of learning (for them), and a new delivery platform for us (professors). Unbelievable to say the least.
Not only did our faculty have to reframe their delivery method, they were called on to facilitate learning in a manner that embraced synchronous and asynchronous learning in an effort to continue fostering impactful relationships with their students. And, they had to do this while suddenly working from home where a workspace had not yet been created. More pivoting.
I say ‘they’ in this reference, because I was not teaching in the Winter 2019 semester due to the assimilation of a new body part! However, I was able to fully engage in the facilitation of the transition and bring my expertise around remote work to bear on the situation. Ironically, it wasn’t until this event happened that many in our greater institution were even aware of the research I had conducted on remote work — research the College had funded. However, it was fortuitous that I was able to provide some support and insight to my colleagues and peers during a period of disequilibrium.
Remote work is not new to me, in fact, I have been engaged working remotely for quite a few years. However, as many of my remote work advocate colleagues confirm, working from home is not the same as remote work. By definition, remote work relates to those who don’t have to show up at a physical location on a regular basis. They are mostly location agnostic or location independent
Photo by NeONBRAND on Unsplash
Contrarily, COVID-19 turned the majority of us into location dependent workers — our homes. This was not a choice; time to prepare a home office was not afforded those used to going to a physical building to conduct their work. For many, the kitchen table, living room couch, or bedroom floor became their ‘home office’. Add to that the reality of a partner also looking for a quiet corner to work, while carving out space for newly homeschooled children to meet teachers on-line for the purpose of receiving their (and their parent’s) marching orders for the week. Our homes became co-working/co-living spaces. Major pivot.
In all fairness, this is not a clear picture of the realities of remote work. Sadly, for some, this experience has tainted their view of the value of remote working; being able to comprehend the benefit to individuals, teams, organizations, and communities has been greatly overshadowed by a working context that has caused overwhelming stress. I’ve heard some of your stories and can’t fathom the life challenges you are experiencing.
On the other hand, many are realizing a glimpse of ‘what could be’. Your work from home experience has opened your eyes to a way of life and work that decreases stress, allows for greater productivity, gives a sense of control over your time, and allows you to sneak extended moments to enjoy precious time with your loved ones (albeit in closer quarters than you would prefer). These pivots are positive.
We in BC, Canada are experiencing wWe keep hearing the phrase ‘the new normal’. Do we wait with bated breath for another year to see what the new normal will be, or do we start living that new normal today? hat is being called ‘stage 2’ of re-opening. What does this mean for you? Time to pivot again? Are your children heading back to school this week? Are you opening your ‘bubble’ to invite in friends and loved ones? Are you venturing out to the grocery store more often? Frequenting parks and beaches? Are you honouring social distancing? Are you feeling some anxiety…is this all happening too soon? Is this pivot more difficult that the absolute of self-isolation?
What does work look like for you now? For the organizations you work for? Will you transition back to working co-located in the office? Will you join the ranks of remote workers around the world? Or will you and your organization embrace the many who are moving to a hybrid (some folks working remote while others co-located) approach to working?
We keep hearing the phrase ‘the new normal’. Do we wait with bated breath for another year to see what the new normal will be, or do we start living that new normal today? From what I see, much of the pivots we have been asked to take are actually behaviours that we should have adapted a long time ago. Granted, the results of not adhering to these certain behaviours come with serious consequences in these current days. But let’s think about some of these suggested behaviours:
Stay home if you are sick
Respect those around you
Take care of each other
Wash your hands
Respect other’s personal space
Work from home…if at all possible
Support local business
Stay connected with friends and loved ones using whatever means possible
As blogs go, this one has found me rambling and wandering down some rabbit holes; Sunday afternoon with no virtual meetings, no marking, no schedule, tends to foster such ramblings. It actually ties into the name of my blog site ‘Probe and Ponder’. I would love to hear your thoughts; what is making you pivot, or causing you to stop and ponder life around you?
It’s almost the end of the week. One more day. Actually, it’s the Victoria Day weekend and I long for even two days to shut down and be totally off-line. How quickly life has changed from truly enjoying connecting with folks virtually, to being so screen weary that the thought of settling in with a real, hold-in-your-hands book is ripe with anticipation.
Don’t get me wrong, I love the times I get to visit and work with individuals across physical distance. I am truly blessed to participate in thought provoking, encouraging, challenging, and stretching conversations with amazing minds around the globe. But I miss going to a coffee shop for a visit with a good friend, or simply having dedicated, productive time working while sipping on a rich americano created by a favourite barista.
It’s the small things I miss. Happy hours on a patio catching up on the happenings of life around us, bike rides that end with a dark beer at a local brewery, hugging friends at will, holding a new born baby without fear of endangering their fragile life, sitting by the bedside of a dad who still remembers me…but for how long? Planning weekend getaways to…anywhere!
Still, I have much to be grateful for. I am still working, enjoy health, have a safe home in which to dwell with an amazing husband, have a loving family who are committed to staying connected without compromising health, have a great community of friends who make the extra effort to reach out and share life, I have amazing colleagues with whom to create and plan, live in a town/province/country where residents respect the need to ban together to fight this crazy virus, and I have purpose.
But it’s tough. I have deep empathy for those who must live life in compromising environments, not always of their own choosing. I struggle with isolation even though my days are filled with virtual conversations, and I long for the days when we can confidently plan to meet up with loved ones who live in far off lands. It will happen again, I know that. But for now, life is not what any of us expected, or even dreamed of.
It’s…well, it’s life! Let’s pray for a brighter tomorrow.
“Our human compassion binds us the one to the other – not in pity or patronizingly, but as human beings who have learnt how to turn our common suffering into hope for the future.” – Nelson Mandela
“One of the hardest things in life is having words in your heart that you can’t utter.”
James Earl Jones
There are times in life when I so desperately want to have something profound to share…like right now. You know what I’m talking about…some way to offer comfort or encouragement to family, friends, neighbours, or colleagues. Those whose experiences during these days vary from sadness to fear, despair to frustration, from loneliness to exhaustion, appreciate to being totally overwhelmed. Some are even expressing gratitude for the forced slowing down of life. Even the simplest comforting touch or high five is not an option. All we truly have to express our love, concern, empathy, praise, appreciation or whatever, are our words.
All we have is words? All we have? Perhaps we need to remember how powerful words actually are. Remember the old saying’ “Sticks and stones my break my bones but words can never hurt me.” So not true. How many of us have been hurt beyond measure by the words spoken by friend or foe? Then again, how many of us have been ministered to by the power and beauty found in a thoughtful, genuinely crafted message offered in a time of need. Words have the power to hurt, yes, but more important, they have healing power that goes beyond what we can imagine.
“Beautifully crafted words have the power to captivate the mind of anybody.” Sam Veda
“Words are pale shadows of forgotten names. As names have power, words have power. Words can light fires in the minds of men. Words can wring tears from the hardest hearts.” Patrick Rothfuss, The Name of the Wind
“Good words are worth much, and cost little.” George Herbert
“Kind words are a creative force, a power that concurs in the building up of all that is good, and energy that showers blessings upon the world.” Lawrence G. Lovasik
“Fill your paper with the breathings of your heart.” William Wordsworth
“Go inside where silence is. Stay there. Let words bubble up.” Maxime Lagacé
Words are powerful. When time is taken to connect with what we want to express, to identify the feelings, the emotions, then paint a word picture that expresses those deep thoughts to someone who needs to hear them, the outcomes are nothing short of magnificent. What’s more, the beauty of the written word is in the reading, and re-reading, prolonging the joy or affirmation received by the ‘other’.
I’m not a great orator, nor am I capable of orchestrating a magnificent symphony with words, but I want to learn. Not for self-edification, but to put into words–spoken and written, what I have lived, what I feel, what I am learning, and offer them up as a gift to bring meaning and edification to others.
Perhaps together we can create verbal touches and virtual hugs offered to others through the sharing of thoughtful, genuinely crafted words, seasoned with a healthy measure of empathy.
“What if…?” is the great crippler. Think about it, how many people use this question in the positive sense? What if I win the race? What if the sun shines for our wedding day? What if I don’t get sick on this trip? What if I don’t make a fool of myself? Rather, we worry about losing the race, having a special event rained out, getting seasick, or being humiliated over a poor performance.
These questions of ‘what if’ can consume us to the point of paralysis. As a young girl, I remember standing on the second highest diving board of the local outdoor, sea water fed swimming pool in Bangor, Northern Ireland. Frozen (not just because of the Baltic temperatures), I rehearsed all the horrors that could mark the outcomes of a failed landing. Or even worse, the humiliation of retreating to ground level. “It’s now or never!” I remember thinking just before taking the step of no return. Nose held tight by shaking fingers, it was the longest fall of my life—but it wasn’t the last time I stepped off that platform! The positives what ifs won. What if I make it? What if my friends are totally impressed with my bravery? What if the water is bathtub warm by the time I land? (nope, that didn’t happen!)
As I write this blog, most of us are living in self-isolation due to COVID-19. The what ifs are very real. Our concerns around elderly parents, pregnant daughters, children living in other parts of the world, family members with health issues, friends losing their livelihoods, are very real. No one should be shamed for obsessing on the what ifs in such a reality.
It would be reasonable if our doubts were limited to such global pandemics, but they are not. As we consider a temporary leave from the life we really do enjoy in British Columbia, trading it for a year traveling with me working remote, many ‘what ifs’ bubble to the surface. What if one of us gets sick? What if we can’t find suitable accommodations? What if we can’t stay within our budget? What if we can’t rent our home out? What if we don’t get to see our daughter and son-in-law and new baby for a year? (He/she will be one by then). What if another pandemic strikes? What if my dad passing away while we’re gone? What if a family member or close friend has a crisis? What if I go through all the planning and my funding proposal is rejected? What if…? I get depressed just thinking about all the possible catastrophes!
“You’ll never get anywhere if you go about what-iffing like that.” ― Roald Dahl
But…what if we pass up such an opportunity? What experiences and adventures might we never have, never get to share with our family and friends when they come to visit (and they will)? What new learning experiences might we lose out on, or new relationships never built? What if the funding approval is given enthusiastically and all this planning actually becomes a reality? Now I’m starting to feel giddy with the possibilities!
Interesting, nothing about my current situation has changed, I’m no closer to having the trip planned or approved. However, my outlook, my state of mind, my level of excitement has brought a smile to my face, and added a few BPM to my heart rate.
What if we chose to face each day, each adventure, or each challenge, from the perspective of positive potential. What if we face life with expectancy—like a child on Christmas morning, rather than channeling Winnie the Pooh’s dear old friend Eeyore?
A year of travel and remote work would be both influenced and impacted by how we choose to face the joys and challenges presented. What if it turns out to be the greatest year ever?
I’ll be the first one to acknowledge that this blog feels a little willy nilly, a true representation of my mind these days. Can you relate?
We have just come through a week of firsts in varying degrees…first time working from home, first time in self-isolation, first time feeling like that your skin is crawling with dryness from all that hand washing! And to top it off, all this is happening in a true coliving/coworking space…your home! Your new coworkers are partners, spouses, kids, pets, and whoever else may be sharing your abode. Not only has your world got noisy, it’s gotten cramped! So much for having a door to close so work can get done. Those noise cancelling headphones have become worth every penny you spent.
This is reality, and we, the world, is in it together. COVID-19 has become the great equalizer.
However, the weekend is upon us. It’s been a long, trying week, and now your social plans are cancelled! What to do? Have you thought about a virtual happy hour? We use video platforms for meetings, FaceTime for connecting with our grandkids and families, so why not try out a virtual platform like Zoom, Google Hangout or GotoMeeting and instigate a video meetup or morning coffee with your friends? Take screen shots and save for those ‘remember when’ moments. It’s also a great way to practice for the many virtual meetings that are now part of daily life.
We all know Monday will hit as the weekend becomes a distant memory; remote working and learning will resume (look how far you’ve come already!). I trust the calm after the storm soon settles in and your confidence and comfort around these new working arrangements will grow.
Here are four guidelines for both good communication:
Communicate clearly…we, you and I, are responsible for making sure our messages are received and interpreted in the spirit in which they were send. (Hint, if someone reacts in a way that surprizes you…it would be safe to assume the message did not come across clearly. Reword, rephrase, resend.)
Communicate often…err on the side of over-communication.
Communicate using appropriate channels...even without the privilege of face-to-face, we have options: email, video calls, (Collaborate, Zoom, Google Hang out, Slack), phone calls, posting on discussion boards, or chat lines. Before hitting ‘send’, pause and ask, “Is this the best channel to use for the message I’m sending?”
Communicate 360 degrees…who is in your circle? Your boss, co-workers, those you lead, internal and external customers, students, family, friends… make a list of people with whom you communicate on a regular basis and set a plan to continue to build those connections.
And most important, when communicating, wrap every message with empathy. If you are feeling the pressure, remember that others are also feeling the pressure with challenges you may not even be aware of.
Warning: Coffee Has Given Me Unrealistic Expectations of Productivity
I cannot lie — sometimes I take a different route to a destination just to see if I can frustrate my dashboard companion. Who of us have not, in the midst of directional challenges, imitated the impatient GPS voice letting us know that we have taken a turn not laid out according to the infinite wisdom of Google Maps?
If it’s not the GPS warning us we need to recalculate, it could be a health scare, a global virus, a job loss, a new baby…you name it.
I’m currently in the throes of a graduated return to work plan following a surgical medical leave. In my last blog you would have read how my mind basically turned to mush, obliterating any plans I had for ‘enjoying’ my recovery time. However, as the fog cleared I began to think about life pre-surgery, and how it truly felt like running full out, but on a treadmill. I knew something had to change, I knew a recalculation was in my future.
To be honest, only a short six month previous my doctor informed me that the exhaustion, lack of focus and ambition I was experiencing was the result of burn out. It took me a while to get to that point, and he cautioned it would take a while to fully climb out of the hole I dug for myself. So the extraction began…I made appropriate small changes that really did make a difference, but the journey is not over. Soul searching is still in its infancy.
What does it look like to recalculate? I’m not totally sure, in fact I’m still exploring that deep mystery. What I do know is that while my home bound recovery didn’t go as smoothly as planned, mostly because of my unrealistic expectations, it did give me time to think through how I want to emerge from my cocoon and reintegrate into life in a manner that is not only sustainable, but fulfilling, impactful to those I interact with, and with an even deeper curiosity to learn…a curiosity that is contagious
How Should We Then Live?
I don’t know at what time in my life I was introduced to this phrase by Francis A. Schaeffer (American Theologian), but it seems to be ingrained in my very psyche; however, it has recently crept its way from the recesses of my mind to a still, small voice begging to be heard. I do believe it is patiently awaiting resolution…yearning for me to pay attention and recalculate.
I have finally come to terms with the fact that I am a researcher (for whatever reason, this term or concept has always conjured up some less than desirable images). However, I will only engage if the research has practical application and is accessible to those who can most benefit from the resulting discoveries. I am an advocate for remote work and care deeply that is it done with excellence. While policies and processes are vital, my passion lies with people. I am concerned that we prepare students for the unknowns of their future careers, and I am concerned that those already experiencing the joys and challenges of remote work have been correctly selected and are being well supported. I also am impassioned to ensure those providing leadership to remote workers are doing so with integrity, empathy, and selfless support. I care that they are being selected effectively and provided the training necessary to be true champions of those entrusted to their supervision.
Knowing my passion, how should I then live? In what direction does this query point me? What precisely does this path look like for me as I reintegrate into the world of academia, research, and remote work? Good questions – and that is exactly where the new adventure begins!