Steps 1 & 2 in my publishing journey…Blog #118

Keep walking through those doors!

January 2020, a couple of weeks post knee surgery and I was really bored! There’s only so much Netflix you can watch in between knee physio, hooking up to my handy Aircast Knee Cryo/cuff to reduce the swelling, and waddling  down the condo hallway with my rented walker. My brain already felt like it was turning to mush, and a good dose of lethargy was settling in like an Irish fog. I blame it  partly on my anaesthetic brain (yup, it’s a thing), too much TV, and way too much inactivity due to a post surgical appendage that didn’t feel (or look) like it belonged to me!

Being a woman of action, I decided to engage my creative juices by signing up for an on-line memoir writing course. My friend, Karen Barnstable was the teacher, so I knew it would be both engaging and challenging; however I had no idea how much I would love it. Thus starting my writing journey.

It’s funny, in my mind I really didn’t connect writing with publishing…that’s for really interesting people who have lived extraordinary lives. Not me. 

Writing is a private thing, so choosing what to put to paper (figuratively), can be a hard thing to determine. I remember the fear, the naked feeling I experienced when I hit ‘post’ on my first blog. What had I done! I still feel that exposure every time I post.

Yet here I go, head first into the most vulnerable undertaking of my adult life! 

Following the advice of my writing mentor, Karen, I took the first step…researching publishers. There are quite a few to choose from, but all are not created equal. I soon learned about the many publishing options, but basically whittled it down to three options.

  1. DIY (Nope, I didn’t want that much responsibility!)
  2. Self-publishing (New concept for me)
  3. The traditional approach of handing everything over to a publisher who drives the publishing bus, and the author is along for the ride. (Nope, didn’t want to give up that much control)

Option 2 was the clear choice for me. I now had to figure out which publisher would give options for either publishing packages or provide a la carte options–there were many to choose from. My second step was to reach out to several of them, see who got back to me, arrange to speak with a representative, and weigh out my options. After conversing with three different publishing companies, the decision was quite clear. 

My desire was to work with a publisher who would listen to my wishes, my passion for writing, and what I wanted the reader to take away from what they read. I didn’t want the conversation to initially be based on the ‘business’ of publishing a book…that would come later. I needed to know that my choice would be a partner in publishing, be values based, and have a good reputation in the industry. Some conversations were doomed within the first three minutes, others got crossed off the list as soon as I received the initial overview or ‘sales pitch’.

My final decision was to go with FriesenPress. Why? I liked the answers to questions I asked, the questions they asked, learning about their history, and the fact that they were employee owned. I liked that they honoured their employees and adapted a remote work approach following the pandemic, and I liked that they were Canadian. To be honest, there really wasn’t a great difference in pricing among the publishers I narrowed my choice to, but a big difference in what they stated were their values, and what my research revealed to be their actual values. I already appreciate how I’m being guided through the process and kept informed both by email, and on their authors portal.

So, my manuscript has been uploaded, pictures submitted for inputting, and my official production start date is scheduled for February 5th.

Deep breath…this is happening! Stay tuned!

“You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.” Dr. Seuss

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Publish? Me?…Blog #117

Have you ever had something nagging in the back of your mind that is not so strong as to be hushed, but also not so quiet as to be ignored? I think that niggling (or whatever you might call it) has been my constant companion for a few years. Just to be clear, when I use the word niggling, I don’t mean worrisome, more like persistent. 

Monchique, Portugal Dec. 29, 2021

I found this quote in a blog called That Niggling Thought, it gives voice to what I’m endeavouring to say.

Sometimes a thought returns so incessantly it needs to be investigated. Learning to listen and to simply be open to trying is more challenging than we’d like.  

My niggling thought? Should I write a book? Of course, along with the idea has always come an inner dialogue with the potential to fast track me onto a roller coaster of reasoning that only a strategic thinker could conceive.

But, what if I did? What would it be about? Would anyone want to read it? Would anyone pay to read it? What if no one did read it, would it have been a waste of time and money? But…what if I did and it ended up being an encouragement to others? Perhaps even insightful? What if it made them laugh, or cry? What if it provided an enjoyable read as they relaxed on some spectacular beach overlooking the ocean on a warm summer’s day? Ok, that’s maybe going too far. But…what if?

Sometimes you just need to open that unknown door, and do it! That’s exactly where my niggling has led me. 

If you’ve been following my blogs for a while, you’ll know that my husband and I spent several months in Portugal and Spain while I was on an extended study leave from teaching HR and Management at Okanagan School of Business in Kelowna, BC, Canada. We expected it to be an adventure, and it was. We expected it to be a learning experience, and it was. We expected it to be amazing, and it was. We didn’t expect it to be filled with many challenges and shall we say, growth opportunities. But it was!

The years of niggling finally provided both the impetus and inspiration to write a memoir, which I did. Having finally submitted it to a publisher, a whole new learning journey begins.

I invite you to share in this journey with me. Hopefully it will be both informational and inspirational. Hopefully you’ll pay attention to whatever is niggling at you and step through that door to adventure and learning. And hopefully you’ll share your experiences of following the niggling.

The deepest satisfaction of writing is precisely that it opens up new spaces within us of which we were not aware before we started to write. To write is to embark on a journey whose final destination we do not know.

Henri Nouwen

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I’m back…Blog #116

*Photograph by Ken Hagen; Kelowna Sunset

Hello all! No, I have not fallen off the face of the earth, haven’t gone to live on some deserted island, nor moved to a secluded cabin deep in the woods. I’ve been busy! More about that in a moment.

Christmas is now in the rear view mirror. It was truly lovely. So very different from last year in Portugal…equally lovely, but so different. This Christmas, my husband and I decided to make up for missing out on the many Christmas celebrations and traditions so common to our past experience. The month of December found us exploring our own city, Kelowna, BC, Canada, and the many events it offered. Our hearts were filled while enjoying an uplifting concert by Spectrum, one of our amazing local audition choirs, were touched by the words and music from The Messiah, did the proud grandparent thing as our baby grandson had his first stage appearance as baby Jesus in a church pageants, celebrated local artisans as they displayed their wares at the many Christmas markets all the while walking around with a mug of locally made mulled wine. It was wonderful. 

Then the cold hit! We literally went from -1 C, blue sky with sun shining on Dec 14th to -25 C a week later! Just reminding us we were back home in Canada. You can imagine how many conversations we had that started with, “Remember this time last year when we were walking on the beach in Albufeira?” While it did warm up for a crisp Christmas Day walk, we certainly weren’t running into the ocean for a dip as we did the previous year!

It is amazing how much you don’t know about your hometown unless you intentionally go looking. We have lived in Kelowna since 1987, but have never spent time exploring the downtown area with its unique shops and cafés. So that’s exactly what we did the week before Christmas. We still had a couple of gifts to purchase, so we got in the car and drove the short 5km to explore new territory. It was so much fun. 

We started with coffee (of course) at a café I had been to a couple of years previous, but it was new to my husband. Pulp Fiction is a coffee shop with personality…you must go visit their website and check it out. Honestly, I have no idea why I never returned there! We loved the vibe; the place was full, some folks visiting, others reading, several working on their laptops…the hum of people doing life was delicious.

From there we walked across the street to Olive and Elle, another delightful shop worth checking out for their unique and high quality home decor, adorable baby ‘stuff’, among other lovelies. 

The third shop we visited was down right dangerous…in the very best way possible! Textile Apparel, I had no idea what it was, sells clothes you just want to live in! Natural fabrics, Canadian made, funky but classic…and right on our doorstep! I had no intention of purchasing anything that day, after all, we were suppose to be finishing up our Christmas shopping, but I couldn’t resist.

Have you ever had a garment in mind that you knew you’d love but couldn’t find it anywhere? That’s what happened. A long, wool coat, forest green, my size…how could I resist! I tried it on and it was love at first sight. It is now hanging in my closet, ready for me to adorn every opportunity possible. It was a good day.

We explored and discovered more places that day, but I’ll leave it there for now.

Back to the start of this post and my busyness. This wasn’t necessarily activity based, but more creative. You see, I knew back in 2019 that I wanted to go on an extended study leave for 2021/2022. I also anticipated that it would be an adventure of a lifetime that would both inspire and stretch me. That’s when I started writing a memoir that would capture the journey from inception to completion.

For the past few months I have been focused on completing the manuscript, having it beta read, and finally, submitted to a publisher just yesterday. I’m sure you see what I mean by being creatively busy! This was a huge step for me…scary, exciting, and just unbelievable! It will be published, and I hope and pray it will also sell and be read…but that’s totally out of my control.

It will be a few months before it’s ready to promote and sell, I’ll keep you posted.

For now, I plan on continuing to blog and share my learnings from life and travel.

Hope you’ll keep joining me.

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*Ken Hagen linkedin.com/in/kenhagen Freelance Photographer and Videographer based out of Kelowna, BC

New page, new chapter…Blog #115

Do you remember your high school years? It seemed (to me anyways) the hours of boring classes, homework, exams, and tedious studying, would never end? (says the professor). But they did, and as I look back I realize they were just a tiny bleep in time. I feel a bit of deja vu these days–I can’t believe how quickly this year has passed! 

August 1 marked a year since I began my extended study leave (ESL); actually it marked the end of that ESL. Unbelievable! It was my main focus since beginning to prepare the proposal in Spring of 2019, and now it is becoming a distant memory. But what a memory! 

My blog posts have also been focused on preparing for, and living the adventure experienced with my husband, and as I now return to blogging, I’m having a hard time getting back in the groove. I’m still committed to writing about learning from life and travels, but feel like a new page has been turned in life, and I’m not sure what the next chapter is called, nor how to get there. 

Perhaps a bridge is needed. My last blog was posted mid-June, let’s start there.

June was basically spent getting back to being home, as in Kelowna, BC, Canada: wrapping up loose ends from my research, writing my Global Professional in Human Resources exam (which I passed…phew!), re-adjusting to life in Canada, catching up with friends, connecting with colleagues at work, and spending as much time as possible with our daughter and family. To be honest, June was a bit of a whirlwind (I did write a bit about it in my previous blog).  

July hit, and with the research and resulting papers etc. complete, it was time to let my mind and body rest before digging into preparing for another year of teaching HR and Management courses, and working with clients. July truly was back to basics…the 3-Rs, ok 4-Rs: reading, writing (not sure how this was labelled as an ‘R’), riding, and relaxing. The reading was light, mostly mysteries and the like; the writing was focused on my travel memoir from this past year (more about that to come); bike riding was a mix of both slow and pushing hard; and relaxing was well, relaxing. 

Enjoying wine and cream puffs at Arrowleaf Winery

The more we travel, the more I appreciate the beauty of the Okanagan Valley region in which we live. We are surrounded by mountains that house world class skiing, 30+ golf courses, approximately 182 wineries, and many lakes. The Okanagan Lake alone is 135 km long! So while we absolutely love to travel, we are fortunate to have a spectacular location to return to after each adventure.

But, my mind is already longing for more travel…yes, the more you travel, the more you realize how many more places you want to experience. Future travels will probably not be for such an extended time as this past adventure to Europe; however, there is still great value in a weekend away closer to home, taking a week or so to a drivable location, or a few weeks to more distant lands that call for a plane ride to jet you away to some new exploration. 

I have many memories and learnings from past travels sewn into the fabric of my heart and soul, and I invite you to reflect on them with me over the next weeks and months until the next yet unknown adventure presents itself.

A favourite spot to take in the Okanagan Lake.

Adjusting to ‘home’…Blog #114

Kelowna, our final destination on an amazing extended study leave. 

We’ve been home for just over a week. People ask how it feels to be back home and I’m not quite sure how to answer, yet. Yes, it’s amazing to be back with family and friends, and yes, it’s wonderful to be back in our own home. 

I went for my first bike ride yesterday, on what I affectionately call my ‘girlie’ bike. Riding along a close-by linear park, Mission Creek, it felt good to once again take in the sights, sounds, and smells that are so familiar and welcoming. In the afternoon, beach chairs slung on our backs, we took the short walk to the lake and simply took in the beauty that was before us. Back home, we sat on the deck with a glass of wine and olives, reliving the many afternoon wine sipping breaks we enjoyed in Portugal and Spain. It was wonderful to bask in the gratitude of the many wonderful lived experiences of the past 7 months living and working in Europe. 

That was yesterday. The week before was not so peaceful and tranquil. One thing we learned while travelling was that the first week in a new location was always wrought with unexpected challenges and a sense of total upheaval. Unpacking, setting up a new ‘home’, discovering what cooking utensils were in the cupboards, finding where to buy groceries, getting accustomed to a new language and culture, getting the lay of the land, locating medical facilities, figuring out when stores and restaurants were open, getting a grip on the local transportation system,  knowing when it was safe to cross the street…it all took time. While excited to embrace a new living location, we inevitably dealt with tension and stress until we could finally relax our breathing and appreciate all that was to be explored and experienced.

Arriving back in Kelowna felt somewhat the same. While it was familiar, it wasn’t yet ‘home’. Things changed. New buildings have been erected, prices of food and gas have skyrocketed, our grocery store no longer sells our favourite Sunday morning scones, our condo was a shell, void of our personal items, and pneumonia arrived home from Europe with my husband resulting in 2 days of emergency rooms in a hospital greatly suffering the effects of extremely low staffing. It felt like we had simply moved to our next location on our journey.

However, the settling in is happening. As I sit in my home office or on the deck, I look out at blue skies, vibrant green trees, our walls once again house the smiling pictures of adored kids and grand kids, books once again fill the shelves, and a cup of hot coffee accompanies my morning quietness.

It’s good to be home, truly home. Our time with family and friends is richer than ever, our appreciation of where we live has grown, gratitude for my husband’s amazing medical team is even stronger than before we left for Europe, and I have great anticipation for reconnecting with my work colleagues over the next 3 days. 

But there’s a change, I can feel it. In me. I can’t explain it yet, but I am aware of it and look forward to digging deeper and reflecting on it, to discover that part of Europe that has taken route in my soul. Travel changes a person…it’s inevitable. We don’t always know how, but it does. You bring a bit of each place you visit home with you. Travel feeds your curiosity, grows your appreciation for other cultures and people, broadens your desire for new tastes in the foods consumed, forces you to reflect on why you do the things you do, broadens your perspective, and nourishes a deep love and expectancy for life. It’s addictive!

It is great to be home, and we are excited to revisit favourite locations, always enjoyed best with family and friends, and look forward to discovering new things about this fantastic place we get to call home. Until the next travel experience…

Until that next, new experience, I plan to take time to think back on all the amazing places in the world we have been blessed to visit, and reflect on what learnings from those experiences have taken root in my soul.

And you, what places have taken root in your soul? 

Madrid, then farewell Europe…Blog #113

Madrid…what an amazing city! Two days is not enough to really get to know a place, but certainly enough to leave an impression. The architecture is incredible — the buildings, the balconies, and the most spectacular statues everywhere you look. 

We stayed at the Iberostar which, by the way, provided some of the best customer service we have ever experienced. From there we walked, and walked, and absorbed all that is Madrid. 

The first day we just wandered, coming first to the Plaza Mayor then took in the San Miguel Market, offering the most amazing display of tapas I have ever seen! Next we headed to Almudena Cathedral and were awed by its majesty. One aspect I really appreciated was the colour in the ceilings and stained glass windows, beautiful. Fun fact, Real Madrid CF won the EUFA Champions League final the day before we arrived. The following day had them offering the trophy to the Virgin of Almudena, along with a beautiful bouquet of flowers. On our visit, I climbed to the platform where the flowers had been laid…a part of Madrid history. 

Day 2 was a very different experience…though still amazing. We ended the day at the Museo Del Prado . If you have time for only one museum, this is the one. The art is exquisite as are the many statues throughout the museum. We were even treated to a young woman playing classical piano as we wandered the many rooms.  

As terrific as the Prado was, the majority of our second day was spent strolling around one of the most peaceful, beautiful parks I have encountered, Parque de El Retiro If someone were just dropped into El Retiro, they’d never guess they were in the middle of a city hosting a population of 6,714,000 people! So much to appreciate about this UNESCO World Heritage Site: a lovely lake with row boats, over 128 hectares of green space, 15,000 trees, the colourful and fragrant La Rosaleda Garden (with over 4,000 roses), countless majestic statues that tell much of the history of Madrid, and, the park even even boasts it’s own Palacio de Cristal (Glass Palace). What an experience walking through this glass and iron building dating back to 1887. 

The name Parque de El Retiro means Pleasant Retreat Park, a perfect description of a perfect oasis that provided a memorable experience for our final days in Europe.

As I write this post, we are waiting for our final leg home. We’ve already flown from Madrid to Toronto, Canada, then on to Vancouver. In less than an hour, we take the short 1 hour flight to Kelowna…back home. It truly has been an amazing seven month journey, an unforgettable life experience that will take some time to fully process…time to reflect on the ups, downs, joys, tears, surprises, memories created, and life lessons that still come along no matter your age. I have always believed, and now even more so…travel opens our eyes to an amazingly, fantastic world that, once experienced, will change you forever.

For now, we look forward to arriving at the Kelowna airport to the open arms of our daughter and grand daughter…such joy awaits.    

Retreat in Ibiza…Blog #112

We opened the curtains only to be awestruck by the most breathtaking view from our hotel balcony. This is what we would feast our eyes on for the next six mornings!

We return to Canada in less than two weeks. While in Europe our plan was to set times aside, step away from the research and writing, and be on holiday. Last week was one of those set aside times. Ibiza, Spain. One of the Balearic Islands. Growing up, our family never missed a vacation…my parents highly valued these times away, just the five of us. While in Ireland, most vacations were to the South or to England and Scotland. However, Ibiza was our first family tropical vacation. They say that memories over exaggerate things, not this memory. Ibiza was every bit as beautiful as I remembered.

When laying out our schedule for Europe, Ibiza was not on the list. Bilbao and San Sebastian were strong contenders; however, after a few longs days of driving between Portugal and Spain, we decided to find something closer. It was only then that Ibiza came into the picture.

For six days we lazed by the pool, read and listened to audio books, walked the promenade, explored Dalt Vila (Old Town), ate delicious meals, drank excellent Spanish wines, and treated ourselves to a three hour sunset cruise on a 35’ sailboat while enjoying a lovely charcuterie served with Cava. That’s it. No tight schedule, no rushing, just relaxation.

At one point, my husband asked, “So what have you been reflecting on or thinking about while sitting out here?” “Nothing, absolutely nothing” was my immediate response! Now, if you know me, you’ll know that’s a totally uncharacteristic reality for my mind…for it to be so at peace, so quiet, so…present, is a rare happening. Not until the question was posed did I fully realize how completely relaxed and free of concern I actually was. We needed this down time, and our six hour overnight ferry ride from Valencia to Ibiza transported us to the perfect retreat.

I thought I would be inspired to do some writing, to dream of future plans, but no…all I wanted to do was take in the peace, tranquility, and beauty around us.

As a side note, Ibiza has the reputation for being a party Island. That’s true, to a certain extent, but not where we were. The most rowdy noise makers were the birds…and their song was most welcome.

It’s curious…Ibiza has always been a special place for me. Wonderful childhood memories I have spoken of fondly with family and friends. Never did I expect to add to those memories by spending time there with my husband. Such serendipitous events are really quite wonderful. I remember another such time while flying from our home in British Columbia, Canada to Florida, US to meet up with my brother and his family. Severe weather caused us to touch down overnight in Denver, Colorado, biting into our precious holiday time. No luggage, no toothbrush, just what we had in our carry-on. It was February, and we were dressed for Florida, not Colorado. I was not a happy journeyer. It was then my husband reminded me of a restaurant I had often talked about whilst visiting Denver. Casa Bonita. Mexican food, mariachi bands, cliff divers, and the best sopapillas I had ever tasted! Why not look it up and go visit? Car rented, and we were off to add a family memory to one experienced when I was eighteen! Serendipitous indeed.

Impromptu activities, serendipitous events, interruptions, unforeseen experiences, out of the blue happenings — all things that aren’t planned, and at times, totally out of our control. Some interruptions are immediately delightful, but not all. However, we get to choose how we respond. I’m great with the impromptu things, especially when they are my idea 🙂 My husband, on the other hand, handles those unforeseen experiences with grace and optimism, me not so much. I need time to get my head around the disruption before embracing it.

What about you? What serendipitous events have you experienced that turned out to be a gift greater than anything you could have anticipated, or even planned?

Views and life perspective…Blog #111

As I start to write this blog, I’m sitting in the lounge of Hotel Centre, Cordova, Spain, a very lovely hotel with excellent access to the older part of town…and the view from the rooftop terrace is spectacular. 

I’m into views…rooftop views over the city (like this one taken from the roof of our Cordova hotel), views from the top of cliffs looking over the ocean or Mediterranean Sea. Then there’s balcony views over the goings on of life on the sidewalks and streets below. We’ve marvelled at views from the top of the Duomo in Florence, or Miguelete Bell Tower in Valencia, and will never forget standing on Mars Hill overlooking the impressive city of Athens. Views give you a much different perspective, they remind you to take a step back and see the bigger picture. 

For me personally, being with family can also give you that fresh perspective; it reminds you that you’re not alone in the world, that the children you raised have grown into adults who reflect the values instilled through their growing up years, and have acquired wisdom beyond anything we as parents passed to them. Then there’s the grandkids…oh my! Seeing your offspring and their spouses raise their own children, is the moment we parents can step back and know the future is in good hands. A beautiful perspective.

We are enroute back to Valencia from a 10 day visit to the Algarve in Portugal. Ten days of having emotional tanks filled, and new memories created with both of our children and their families. Our family has been split all over the globe for some time, so this was a treasured time to be together; time for European Uncle and Auntie to meet their new niece, and cousins to meet their Canadian cousin for the first time…it was mutual love at first sight all around. There’s nothing like relaxing on a beautiful Algarve beach, sun shining, water sparkling, while grandkids and Papa try to build a sandcastle, laughter all around…basking in the simple joys of life. Quite a view to behold.

As you’ll know from former blogs, my husband and I spent December through February in Albufeira before moving on to Valencia for another three months. For this visit back we stayed in Carvoeiro. We discovered Carvoeiro while staying in Albufeira, and found it such a delightful place. Now, after staying there for 10 days, we absolutely love it! The views are spectacular, the cafés and restaurants plentiful, and while most are Spanish speaking, their level of English communication really helps when your non-existing Portuguese language skills amount to bom Dia and obrigada! Carvoeiro is a central location for many day trips to many more amazing beaches, and offers incredible hiking along cliff tops. The views over the Atlantic are truly breathtaking. Just to give you a glimpse of what I mean, this is the view from across the quiet street at our vacation rental. We will be back!

I was thinking, what other places have we visited whose views so impressed that, when recalled, can transport one back to that special moment in time. The place that immediately comes to mind is Santorini, one of the Greek Islands. We visited there in 2013 with some friends. Incredibly beautiful. Now, we are really fortunate to travel with friends who love to plan travel. On this particular Greek Island holiday, Mr. W. chose and booked all our accommodations. Each location, Athens, Samos, Mykonos, Naxos, Santorini, and Nafplio were spectacular, but when we arrived at our cave house in Santorini, walked out to our private balcony, the view took our breath away. The Mediterranean had never looked so majestic, and we could sit out on our large balcony and take it all in. A close second was the view from our private balcony in Naxos overlooking the same sea, the town itself quaint beyond words with locally owned shops, cafés and restaurants tucked around every corner. And the wine! How can such inexpensive wine be so extraordinarily delicious (this was true throughout Greece)?

So what is it about views that provide such opportunity for reflection and refreshment for overwhelmed souls? Perhaps it’s simply the way such vistas, and time with family, cause us to slow down, stop, take in our surroundings, marvel at what we see, ‘bracket’ whatever is happening in our day to day lives, and cause us to whisper a prayer of thanksgiving to the Creator for what has unfolded before our eyes. Often, these moments come unexpectedly, just waiting to fill us with amazement and wonder. They certainly prompt me to pause, probe, and ponder! 

What is it that creates these moments for you?

Introducing…Blog #110

I’m happy to introduce my guest blogger, someone who is also a traveller, learner, and always curious about life. And, he is passionate about coffee! Welcome to Probe and Ponder, Nathan Sawatzky (yup, my son 😁) Nathan has just launched his newest blog site…check it out!

Photo by Dom J on Pexels.com

“Dear Howard,

I was a partner at Starbucks (on and off) for six years. It took me three tries to get a job, and after my first stint with Starbucks, I was let go before my probation period was up. I’m pretty sure I was a great barista, but I was young and probably had things to learn. This experience was the first of many formational experiences that I would receive at Starbucks.

A YEAR LATER, when I joined again, I was trained by a store manager named Jamie, who used to sing to the customers in line. They loved him, and I learned so much from him. He embodied the third space , and he deeply loved coffee! I learned from him how contagious a love for coffee was, and still to this day, I love sharing my passion for coffee, making a french press for friends and coworkers, and then just talking through what we taste in the coffee.

I spent a couple of years working in a mall where, after we introduced Frappuccino’s to the world, that’s all anyone wanted. We were blending coffee, and at this very busy mall kiosk, I learned how little time I had to make an impact on someone’s day. I learned how critical 30 seconds can be, and I learned how to make the most of those 30 seconds. At every opportunity, I shared my favourite coffee, I would joke about what was happening in the world, and I watched customer after customer smile as they left our kiosk (except for the one lady I congratulated for being pregnant, I learned never to do that again).

Eventually, I became a supervisor and learned how to balance operations with inspiration. I may not have been the quickest closer, but I’m confident that those on shift with me felt fulfilled after their shifts. Here I learned that leadership was more than just being inspirational and charismatic; it was also being the person who would work harder and take on the tasks no one else wanted.

Pike Place; first Starbucks Store

My last post at Starbucks was as part of a team that opened a high-volume store with a drive-through. I was exhausted after every shift, but by that point in my time at Starbucks, I got to spend a lot of time training new partners, and I loved it! It wasn’t as common to have managers who loved coffee as much as Jamie did anymore. Still, I did my best to channel Jamie’s love for coffee and made it a personal mission to excite as many people as I could about how vital coffee was, not just because it’s the best tasting liquid on the planet, but because of how it brings people together. The third space was, and still is, wholly intertwined with crafted beverages. I remember hearing about how you would sometimes take a shift at the Pike Place store and do tastings with guests and partners. Here I gained another lesson in leadership; you should never be too important to get involved with the core business.

I left Starbucks to join a soon-to-launch virtual world called Club Penguin. If memory serves, you too had stepped away from your post at the company.

During my time at Club Penguin, I’m not afraid to admit that so much of the training our support and safety reps was based on the training I received (and delivered) during my time at Starbucks. I’m only a little shy to admit that probably half of our early employees were recruited directly from the store. If I received good service, I would hand them a card and invite them to come in for an interview. You might at least be happy to know that many of those former partners went on to do really amazing things in my industry.

Eventually, Disney purchased our company, and we began to open global offices. I was in Australia building our new team around the time that you announced your return to the CEO role, and I saw a bunch of stores closed that week in Sydney. I also remember the day that you shut down the stores around the world (I think I was in Brazil) to reconnect the partners with coffee and the espresso machine. I was so impressed that we did a whole training module with our now global teams about how important it is never to forget what your core business is.

I’ve since gone on to work for several large (and small) technology companies. My focus these days is on online safety and digital civility. I still love coffee, although I will confess that some of the smaller roasters here in Europe have taken a prominent role in my coffee rotation. But, as I travel the world, finding a local Starbucks has been a priority wherever I go. I love seeing how the vision I was taught so many years earlier is expressed in different cultures. I think you’d admit that keeping those values front and centre wasn’t easy; I can relate. As Club Penguin grew, trying to keep the passion for our players at the heart of all our teams was increasingly difficult. I think you’d probably have some significant bits of wisdom to share about what you’ve learned over the years; I hope to drink some coffee with you one day and hear that wisdom.

My kids just finished reading “Pour Your Heart Into It,” and they loved it. My four oldest can make a fantastic cup of coffee in both a pour-over and an AeroPress. Starbucks, and yourself, continue to inspire a new generation of people trying to figure out how to find their passion and bring their best to the market.

You’ve just become the CEO again, and I am rooting for you. Congrats on all that you’ve accomplished, but more so, thank you for all you’ve taught me. Your vision and style have deeply influenced me and, in turn, have influenced others.

Warmly,

Nathan Sawatzky

PS. We almost met once, but some events transpired, and that opportunity was lost. I am led to believe, though, that you at least heard about how deeply Starbucks inspired the community team at Club Penguin. In case you didn’t, though, now you have.”

If you want to know more about Nathan and all he’s into, you’ll find him right here!

Tourists in our city: Valencia…Blog #109

Mercat Central Valencia

They say it never rains in Valencia, they haven’t lived in Valencia for the past 4 weeks! When friends ask what the weather is like here, I compare it to growing up in Ireland, or being in Vancouver, Canada in the Fall. We never expected Spain to be this bone chilling, windy, or grey. But…there is a light at the end of the tunnel, and it looks like a big, beautiful ball of fire in the sky. At least for most of the days to come.  

While it’s yet another rainy day in Valencia, we did have some lovely days this past week, and we enjoyed them to the fullest! In my last post you would have heard me describe the effects and impact of culture shock. Well, this past week we also had a welcome reprieve from that challenging state of existence…four of our good friends came to visit! Seeing them was like a breath of fresh air, like new life being breathed into us. For a week I closed my lap top, put aside the research and studying, put aside our effort to be ‘locals’, and fully embraced being tourists…and did we ever enjoy it. If you have never taken on the challenge of being a ‘tourist in your own town’, I highly encourage it. You see things through different eyes, and experience things so much taken for granted. Even though we are still temporary newbies in Valencia, it did feel like we were, in a way, welcoming our friends to our place, our city. However, along with what has become familiar to us, like taking busses, trams, foot power, and favourite eateries, we explored our as yet uncharted Valencia together. 

Our first meal together was at Boa Beach restaurant in Cabanyal, close to our flat, and to where our friends were staying. We celebrated being together again with laughter, great food, excellent wine and beer, and catching up with each other’s lives. Boa Beach provided the perfect environment for our reunion.

Experiencing the gastronomy of a location is important…so much culture is reflected in the food enjoyed. Paella is a rice dish originating in Valencia, and is so delicious. The traditional Paella is made with chicken and rabbit, while an authentic alternative features seafood. We discovered that the best way to enjoy it is to actually take a Paella cooking class (a no-brainer after the Carbonara cooking class my hubby and I took a couple of weeks previous). Monday morning, we hopped on the bus to a not yet explored Mercat de Russafa where we met our Paella chef and hostess. After shopping for the ingredients in the market, we headed to our culinary classroom for an experience not to be forgotten. First lesson…make Sangria and enjoy chef prepared tapas. We were off to an amazing start. The chefs then took us step by step through the preparation process, explaining the history of Paella, along with the essentials that go into creating an authentic Paella…and the best part came when we all sat at tables and relished the fruits of our labour. This is a Valencia experience I highly recommend!

The next day we found ourselves wandering around Old Town, taking in the sights and sounds unique to this area. Lunch was enjoyed in a small tapa’s restaurant, prepared in a kitchen so small, no one could have imagined the delicious food served from it. One of the treasures we found among the narrow streets and ornate balcony lined buildings was a silk artisan. Her work was stunning, so much so we just had to make some purchases; the pièce de résistance for our delightful and talented artisan – we were the first Canadian customers to purchase her work. What an honour for us to show off her work back home!  The remainder of the day gave us an opportunity to introduce our friends to some of our own cool discoveries, like the river that’s now a linear park – Jardí del Túria. So how did the river Turia become a beautiful, nine kilometre long park? The amazing story is all here for you to read and appreciate.

Many people had strongly suggested we visit the City of Arts and Science, which we decided to do mid-week. Tickets purchased, we arrived at our first stop, the Oceanografic, just in time for opening. I realise that some folks take issue with animals being captive in such places…I respect that. However, I have to say that from our perspective, this is an amazing place to visit. We were in awe of the beauty of the animals whose habitat was this carefully and thoughtfully designed structure of buildings, pools, averies…all created for visibility, interaction where appropriate, and immense beauty to behold. If you are having a bad day, I would challenge you to walk around and take in these amazing creations; I guarantee you will soon find yourself smiling, laughing, or simply being in awe of all you are experiencing. Next step…follow up your Oceanografic adventure with a visit to The Hemisfèric. We chose to see the Blue Ocean, and once more were in awe. This IMAX Cinema boasts a digital 3D screen measuring about 22 x11 metres. It was huge! The chairs were in a semi-lying position, enabling the guests to view the most spectacular under, and above, water life imaginable. And, the message of preserving our oceans came across loud and clear! Our visit to the Ciudad de las Artes y las Ciencias was completed by time spent in the Arts and Science Centre. While we all enjoyed the exhibits as adults, we couldn’t help thinking how much our grandchildren would be enthralled with all the hands-on activities the attraction offered. 

By this time…we were exhausted, ready to head back to Cabanyal for dinner at another of our favourite eateries, La Princesa Restaurante. Once more the food was amazing, great conversation about the joys and wonders we had just experienced, and of course, the ever present challenge of ordering food in an area where the English language is rarely understood. The confusion was such that we ended up paying for four desserts rather than two, five sangria (which were amazing), rather than three, had a delicious dish of venison cheeks delivered that we didn’t order. And, we turned away another two plates of food not requested. The overcharges on the bill weren’t noticed until the next day; still, when our friends approached Princesa’s the next day, they immediately righted the mistake, and all was well.  

207 spiraling stairs up this tower

A walking tour of Old Town on Thursday was capped with a trip to the Valencia Central Market where our friends purchased what was reputed to be the best olive oil in Spain (recommended by our paella chefs). Following another superb gastronomical treat, three of us climbed the 207 steps of the MIguelete Bell Tower of Valencia’s Cathedral and were rewarded with a spectacular view of the city of Valencia, and the four PM chime of the bells! Two euros well spent!

One thing you need to know about our friends, music is a shared passion. Not just music observers, but performers, composers, music teachers, orchestra members, pianists extraordinaire, and vocalists. Needless to say, when we learned that renowned oboe player Francois Leleux was performing with the Valencia Orchestra under the direction of Conductor and Artistic Director Alexander Liebreich, purchasing tickets was a must. The concert was inspiring, uplifting, and memorable. The Auditori can seat 1.490 spectators, and is truly spectacular. It can be found in the same area as La Ciutat de les Arts i les Ciències.

Our friends left at the end of the week to explore more of Spain, but in that short, but packed week, we created more wonderful memories to add to our many adventures together. There is no doubt it’s difficult to be away from family and friends as we sojourn in Europe, making us all the more thankful for these times when we can share our journey with them – they are part of our story. 

As far as our culture shock experience, it is diminishing; however, we are accepting the reality that we will continue to work it through until we leave, and that’s just the way it is. That’s what living and learning through travel is all about.