In preparing for a recent workshop, my colleague, Candace Giesbrecht, and I were discussing the importance of employee development in a remote work setting. It became clear that three considerations are vital:
- Clear, measurable expectations
- Access & competence in tools to do the work
- Leveraging synchronous & asynchronous tools
Results-based performance management is nothing new. As leaders, we know the importance of setting clear performance goals with employees, getting their agreement, measuring the results at set intervals (quarterly – annually), and then having development conversations where we coach, teach, encourage, correct and invest in their development.
When our team members are working remotely, these steps are even more important. When working remotely, team members are missing all the organic opportunities for development that happen when co-located. Those times when they can be pulled into a meeting at the last minute and can gain exposure to aspects of the business they might not be privy to in their day to day roles. Those times when they even come into your office and get to be looped into the thing you’ve been mapping out on a whiteboard. Or even just the opportunities to see you nod approvingly – to know they’re on the right track or – to receive the help to take their work to the next level.
When developing our employees remotely, goals and feedback cycles should be shorter and more often. Structure the goals so that there are more frequent opportunities for wins. One way to do this is to structure expectations in sprints that lead into more bite-sized, tangible projects. Then, when providing feedback to your team members, strive to make your feedback competency-based, rather than just focused on completion. By taking more of a project-oriented approach to performance management, watch for opportunities to create “Inside Gigs” or mini ”stretch” roles that help your team members to grow and develop.
But even with a results based approach, people should be expected to behave in a certain way…this is where competencies really come in. How well do they communicate, self-manage, warrant trust, approach work in a disciplined manner, take initiative, adapt to new and potentially difficult situations, exude confidence.
The last two bullets listed above are clearly related. Competencies related to tools (access and proficiency) are more critical when working remotely. This must be part of your onboarding and part of your team’s ongoing process improvement. Tools used poorly or incompetently can result in inefficiencies, lost productivity, frustration and – DAMAGE that can be very difficult to repair on individual and company levels.