For the past 5 months I have been looking into the area of remote workers…I have learned much and I know I have only begun to scratch the surface. So, as summer comes to a close I want to hit pause and reflect on what I have gleaned so far.
- Remote work is alive and well across all industries, in all sizes of organizations from start ups to those that are well established.
- Remote work is not a ‘fad’…it’s here to stay and will only grow in it’s reach and impact.
- People are at the centre of a successful remote workforce
- Many reasons exist for people to choose this form of work: freedom, flexibility, increased productivity, and greater opportunity for creativity to name a few.
- There are also challenges inherent to working remote: limited communication, lonliness, poor or limited technology, time management, self discipline, focus …however, each can successfully be overcome.
- Trust is the key ingredient that will make or break a successful romote working arrangement.
- Communication needs to be intentional and customized to each situation.
- Face to face interactions still need to happen, even if only once every 6 months.
- Distributed vs co-located work arrangements does not necessarily mean organizations will save money…that can’t be the motivation.
- Organizational fears that remote workers will slack off is unfounded; research actually shows the opposite is true…remote workers have a tendency to over-work.
- Great locations like Co-Lab in Kelowna are available around the world so that remote workers (and those amazing digital nomads) have a place to connect and collaborate.
- The resources available on this topic are excellent…people continue to learn, to perfect, to mentor, to share, and to dedicate their efforts to support others entering into this exciting world of remote work.
- Working remote is not for everyone…and that’s ok.
So where do I go from here? I keep learning, keep experiencing, keep asking questions, and do whatever I can to share what I learn with those who want to know.
Some ideas? Continue to include this critical aspect of work with my business students (both in class and on-line); create a case study on the topic; be a resource to managers transitioning from supporting co-located teams to supporting distribute teams…pretty exciting from where I sit as a remote worker, business coach, and professor
Aside Posted on
According to Jeff Robbins with Yonder,
All communication needs to be intentional.
Seems fairly simply and straight forward…but is it?
Think about it…how much time do we honestly put into choosing our words? To be fair, some of us take time to measure and analyze our thoughts before giving voice to them while others are more apt to give voice and then reflect…or not!
In face to face interactions, even though our thoughts have been voiced, we generally have the opportunity to ‘take back’, or clarify as soon as we realize the message was not received in the manner intended. Not so easy to do when communication is shared through virtual channels.
Not only do we need to pay attention to the content of our messages, but also to the channel, the breadth of who receives the message, the frequency of communication, and the amount of information shared.
Working remotely, or virtually, calls for excellence – and intentionality – in communication. In fact, it can be our life line to clients, colleagues, contractors, and bosses! So how can we ensure that we are communicating to the best of our ability…and beyond? How can we be so intentional about our communications that ‘delete’ is not the first reaction when our name shows up on someone’s screen?
I believe this can be as simple as 4WH…yup, the old who, what, where, why, when, and how. Let’s build that out…
WHO addresses the receivers. Who needs the information that I am communicating? Who really needs to be included in the communication? Do I honestly need to hit ‘reply to all’?
WHAT considers the core or content of the message. What is the most important information that needs to be communicated?
WHERE thinks through the location of both sender and receiver. Where should each be when the communication takes place. Does the communication call for interaction that is best suited for a phone call, FaceTime, or Skype? Is privacy of utmost importance? Is dependable internet vital? Should there be limited noise?
WHEN pays attention to the timeliness of the communication. When does this information need to be communicated? When does the receiver need to receive this material: Immediately? By the end of day? No urgency at all? I like this excerpt from Fried and Hansson’s Remote: Office not Required
Questions you can wait hours to learn the answers to are fine to put in an email. Questions that require answers in the next few minutes can go into an instant message. For crises that truly merit a sky-is-falling designation, you can use that old-fashioned invention called the telephone.
HOW thinks about the channel of communication. How can I communicate this information in the most concise manner without compromising the content, urgency, sensitivity, or clarity?
WHY…perhaps the most important question of all. Why am I sending this message? What is the purpose? What is the expected outcome? What is my motive?
When you think about it, we can think through each of the 4WH filters in a very short amount of time, but the result of doing so will have long term benefit. Ready to give it a try? Ready to be intentional in your communication?
In my previous blog, I discussed how trust is a valuable and oft times rare commodity that doesn’t happen by accident. Rather, it is the result of intentional and focused effort, and a willingness to dedicate time to create such relationships. I also listed 5 challenges faced by remote workers as identified by Jeff Robbins, the first of which was the lack of non-verbal communication. This, I would suggest, can be a barrier to building trusting relationships with clients, and managers.
As I speak with both remote workers and their managers, a common piece of advise offered is, whenever possible, build in face to face time before the hire, during the process, and on an on-going basis after the contract has been signed. Yes, this adds to the financial cost of doing business, but it is money well spent in order to build a solid foundation of trust.
We are aware of the importance of non-verbal communication. Peter F. Drucker has been quoted as saying
“The most important thing in communication is hearing what isn’t said.”
‘The importance of non-verbal communication‘, a blog created by ethos3 provides excellent insight, and tips, on how to increase your non-verbal communication when speaking in public…presenting, negotiating, leading meetings, in fact anytime you are face to face and wanting to clearly communicate both a message and build trust with your listeners.
Let’s put this into the remote context. If this can be accomplished when we are face to face with others, how can we replicate it if the situation does not allow for such interactions? (The academic in me feels the need to provide you with further research into this.)
While there may not yet be a substitute for pure face to face, the addition of a Skype, FaceTime, or video conference call can increase the likelihood of connecting on such a level, providing a starting point on which to build a trust relationship. (Good site for virtual meeting tools)
When in the recruiting and selection process, the difference in a person from what I have imagined through cover letters, resumes, or even phone conversations, to when we actually meet face to face in an interview never ceases to amaze me. Not only does a face to face interaction remove the screen that can hide the tell tale signs of exaggeration, or dare I say, out right lies, but it can provide a lovely opportunity that opens the door to connect on a level that lets me see the gem shrouded on the pages of documents submitted. It would be a mistake to think that because you’ve had this f2f connection, you’ve covered all the bases…three months down the road you may again see an even different person! However, this is a great first step that is crucial for subsequent interactions that will result in a successful, right-fit hire.
A commitment to building trust through face to face doesn’t end once a connection has been made…it needs to be fostered in order to realize continued growth and development. In a conversation with Clint Schnee (founder & designer UXperts), he shared from his remote worker management and support experiences. His advise? “Following initial on-boarding face to face interactions, the maximum amount of time to wait between such times is 6 months.” This applies no matter where the employee is located around the world. He went on to say that “any longer than that and you will see the attrition and turnover rate greatly increase”.
While challenging, I do love the fact that as humans we still thrive when in face to face community with others, making those trusting connections…a practice worth striving for and fostering.
You don’t get too far along in the discussion of trust-building before hitting on the importance of communication: verbal, non-verbal, written… and the channels used to convey the desired message. A message delivered effectively can provide the platform on which trust continues to be developed; however, a message miscommunication can create barriers, misunderstanding, and even offense that could lead to the shredding of progress made along the road to trusting relationships.
Kavi Guppta, a self-declared digital nomad, in a recent webcast “How to survive work in the 21st Century”, spoke about his ‘Holy Trinity Model’…skills you need to master no matter the job. Communication makes the top three:
– Organization: time management, billing, get jobs…
(How organized are you?)
– Process: how you do the work (music, selling shoes, cooking…)
(How well do you implement an idea?)
– Communication skills: how to talk to all involved in your work…all stakeholders.
(How well do you communicate that idea?)
Jeff Robbins – PIAF: Management Distributed (Yonder), speaking in the same webinar addressed the communication challenges faced by distributed teams and remote workers. They are:
– Very little nonverbal communication
– All communication needs to be intentional
– Most communication is archived (forget the delete button!)
– Very asynchronous
– Communication can by syndicated
The above list could be expanded on (and I intend to in future posts), however, the bottom line is that good communication takes skill and intentionality, AND it matters!
Remember back when reading and writing were the cornerstones of education? A time when the very act of writing was something of an art form? While I concede that artful handwriting may not be as important as it once was, the ability to create word pictures that enable your readers to truly get what you’re saying without the use of emoticons has never been more important to the business person than it is today.
For remote workers, much of their communication is indeed in written form: introductions, proposals, contract negotiations, documentation for all sorts of agreements… the list goes on. Needless to say, when creating a written message attention needs to be given to what you are saying, how you are saying it, how it will be received, and the all important emotional intent of the communication.
One final note… communicating with individuals is different than communicating with a team as a whole…fortunately there are great tools to help with that (yes, yet another post 📝).
As I have been traveling in Portugal, Finland, Spain and England these past weeks, I have once again been struck by the commonalities we share as humans…both in our need for meaningful work and renewing play time. This balance is especially important for those who have chosen the path of remote work. However, the degree to which cultures intentionally plan for playtime is varied.
While in Finland I was honored to be part of a Global Faculty Colloquium held at JAMK University of Applied Sciences in Jyvascula; 18 individual from around the globe presented their practices related to applied research in the post secondary classroom. Inspiring, informative, and innovative ideas were shared, and each brought their unique culture and perspective to the conversation. However, the learning that left the strongest impression on me was the intentionality demonstrated by the Finnish people…our hosts. These people are hard workers, but take seriously their time to step back and enjoy the wonder of the country they are blessed to live in. Time and again, we heard guides and locals alike refer to ‘living room spaces’…spaces where people take time out of their work to simply sit, visit, get to know one another, and reflect on life. Time to be still, to think, to watch, to simply…be. I would suggest this is one of the two most important tools for a remote worker, the pre-cursor to innovative and creative thinking.
You may have intentional playtime all figured out, but for many this is a necessity that all to easily gets pushed aside. There is almost a panic that sets in if we are not doing something that contributes to existing contracts or to the pursuit of new business. While in Helsinki it was a treat to sit among the many people taking time out of their busyness to enjoy a pastry and coffee from one of the many sidewalk cafes, or simply sit on a bench along the city’s central linear park…intentionally taking advantage of the many ‘living room spaces’. But this is not a new concept…we are all keenly aware of the need for such ‘playtime’…aware, of , but perhaps not committed to .
I was also stuck by the intentionality of the Finns regarding building relationships in business. The value they place on taking time to create a foundation of trust before moving forward with business dealings is commendable; people first, business second. Read the rest of this entry »
I met a lady at a coffee shop recently while working on a presentation for Finland. She shared that her 3 kids work in different industries (business, urban planning, and medical support), all of them work remotely in varying degrees: two have office space that they use… sometimes, and the other has a home office and also uses coffee shops when appropriate. The lady herself had a season of working from home, but openly admitted that the discipline to stay focused and not jump into house keeping tasks became a loosing battle, so she moved back into the formal office setting.
This ‘moving back to the office’ is not about failure or defeat, it’s more about knowing yourself, the environments in which you thrive, and your limits.
Over the past few weeks I have been considering what I like about remote work, and what elements I’m not crazy about. I’ve also been chatting to others, researching, and brainstorming with peers to learn about their experiences. The short and sweet of it? Remote workers like the ability to be flexible and have a choice about how, when, and where the work gets done. As well, the idea of intentionality regarding work results in great productivity, and calls for much creativity in overcoming possible barriers.
The flip side? Things like poor communication, inadequate technology, and undependable Internet access can create great frustration for both workers, and employers. This in addition to the on-going struggle to balance work and personal space (thus the need for good self-discipline!). One final aspect that many individuals working remotely battle with is a sense of isolation and lonelyness.
Like any work situation, you take the good with the not so good…the question lies in whether or not you can overcome, or accept, the aspects that are less than ideal. For me, and for most remote workers that I have engaged with, the pros are great enough that the commitment to finding a way to make remote work, work…is worth the effort.
The number of people working remotely (in varying formats) is growing; next blog join me as we take a closer look at how both the workers and the employers are creating some really successful outcomes.
In the meantime, check out this interview conducted with a remote worker regarding his experiences. And yes, it does beg the question… “What are the key differences between remote working and nomadic working?” Nathan describes the first as being in a position of having an office (whether a home, shared, or separate office space) and the second being in a state of having no constant. What are the advantages, draw backs, and risks of each? A question to be answered by a nomadic worker?
As I embark on this path of investigating the world of remote work and workers, I decided a good starting place was with my own experience: What does working remotely look like to me? What do I enjoy about it? What drives me crazy?
A point of clarification is called for here to ensure we have a shared understanding of terms. When I say ‘remote’ I am referring to individuals and/or teams who are not physically based in a designated office space to do their work…it could be full time, part time, seasonal…the options are many. Other important terms that I will refer to are distributed teams and digital workspaces. Checkout this article on What’s Your Company’s Definition of Remote Work?
Remote working looks different for everyone; however, as I share my experiences, you may find points of connection that perhaps will put expression to your realities.
Like many of you, I work in a few roles. The majority of my time is spent as a business professor, focusing on Human Resources and Management. The classroom provides a wonderful opportunity to be face to face with some incredible students…but we also have a learning management system that provides a platform for virtual communication and interactions. I also teach online courses, where the only interaction we have is virtual. This is one area of working remotely where my ‘office’ never seems to close.
I also do business coaching/consulting. This role offers opportunities to mset one on one with clients (face to face or virtually), developing training materials, or collaborating with others to provide services to various organizations.
So, I get to enjoy both …working in a specific office space at the college, and working remotely (home, coffee shop, Canada, Portugal, Ireland, Greece, Finland…the world’s the limit).
For me, the key is to fit the task or activity with the most appropriate working environment. One of my favourite experiences was being in Ireland working in a beautiful hotel cafe with my son – Guinness, coffee, and soda bread on the table. I was reviewing research papers submitted by my distance students while Nathan worked on material for one of his clients. We did take breaks from screen time to chat about what we were focusing on…remote working at it’s finest! Another experience had me Facetiming one of my advisors from a cave house in Santorini, to her location in Africa!
The thing I am passionate about is helping people realize their greatest potential in whatever career path they choose…whether they work in a physical office, work remotely, or a combination of both. No matter the context, it is important that both employer and employee have a clear understanding of each other’s strengths and needs in order to realize both individual and organizational potential…success on all counts. I truly believe that one contributor for individual and organizational success lies in opportunities for flexible work spaces, thus my curiosity around investigating this concept.
Next time I’ll get more specific about what I enjoy most about working remote, AND provide responses from others’ positive experiences. In the meantime, you might find this article interesting to muse over: Are Remote Workers Happier than Office Employees?
I was asked by a friend to write something that normally would not have been a topic of choice, an area that feels very exposing. However, if I truly believe in integrity and transparency, I need to pull open the blinds of a challenge shared by many.
It all starts with volunteering… something I believe strongly in, not out of a sense of duty, but because I want to, and I know how rewarding it can be when you find the right fit.
The cause I am currently engaged with is the Canadian Mental Health Association; I believe in the work CMHA does, I can relate to the issues they deal with, and the folks at our local association deeply care about what they do, and who they do it with.
What do you think of when you hear the term ‘mental health’? Does it make you cringe? Is it something that only affects ‘other’ people? Or does it stir up feelings that are all too real…too close to home. You’re not alone! The specific area that I’m engaged with is mental health in the workplace, an issue that is very real to employers and employees alike. Did you know that everyday in Canada; over 500,000 people miss work due to mental health issues? That’s huge! Think of the impact those absentees have on the individual, their families, their co-workers, their organizations! And yes, the cost to business is in the neighbourhood of $33 billion each year. Take a read through this sobering Maclean’s article. These are people we rub shoulders with on a daily basis…and many of us are one of those people.
It doesn’t matter what you call it; stress, anxiety, burn-out…it’s the pile up of demands (personal, professional), expectations (others and our own), deadlines, conflicts, pressures that get us to the point of _______ … you finish the sentence. For me it looks like heart palpitations, shortness of breath, and an inability to make even the simplest of decisions.
As a training and development professional and business professor, I speak with many people who feel like an elastic band that’s about to snap; these people are from a variety of industries, representing all generations, are male and female, formally educated (or not), experienced, and capable individuals. CEO’s, leaders, and managers be aware, these are the people who are the very core and life of your organizations…many are even sitting beside you in the boardroom.
CMHA’s Mental Health Voices represents the need for greater awareness to be brought to such matters in the workplace. If you are in a role of people leadership or run a business, this is a cause that begs your attention. If you live in the Okanagan, BC, I would invite you to attend our Mental Health Voices breakfast with Brett Wilson on November 4th. Check out the website www.cmhakelowna.com/mental-health-voices for both information on the event and ticket purchase.
No matter your location, I would invite you to take some time to think through how your place of business could be proactive about this growing area of concern and join the growing crowd of business leaders who are endeavouring to take the stigma out of the mental health issue.
“In times of stress, the best thing we can do for each other is to listen with our ears and our hearts and to be assured that our questions are just as important as our answers.”
― Fred Rogers,
“Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.”
― Dr. Seuss,
In my last blog I committed to do whatever I could to avoid creating cracks in my overall well being…that’s easier said than done! I can’t believe how many daily habits I am unaware of that fight against that desire.
A simple example is eating. My plan this week was to do research and begin developing material for a case study and summer teaching…activities I thoroughly enjoy. However, in my focused prep I loose track of time and then wonder why I can’t put two sensible thoughts together…I forget to stop and eat until my brain starts screaming for fuel. At that point I am so desperate to eat, I grab whatever is fast and convenient; sometimes my choices are good…but not always.
Then there’s the old tyranny of the urgent. I take a few minutes to check email before setting time aside for quiet reflection and meditation…you know where this is going! An hour later I’m still dealing with issues that have come up, and those led to new ‘stuff’…there goes my quiet time! Sound familiar?
Don’t get me wrong, the week wasn’t a total bust…mid-week I decided to change ‘office’ location. For a whole afternoon I sat by the lake in a comfy Adirondack chair, reading, thinking, creating…perfect! Not only did I get a lot accomplished, I ended the afternoon feeling relaxed and refreshed.
Once again I was reminded that in order to break old habits we sometimes need a change…even if only for an afternoon. I know that being outside is what I love, especially if a lake or ocean is involved. I know that a change in scenery brings fresh thinking for individuals and teams alike. I know that when I head out on my bike (which is how I got to my ‘office’) I always throw in healthy snacks and water. I know that intentionality is key in making any change worth making.
Speaking of intentionality, I was explaining to a friend this week that my summer goal was to focus on the 3Rs: relax, refresh, rejuvenate. However, I got stopped in my tracks when she asked what that meant…what do each of those actions (yup, actions…) really entail. Great question, but I really didn’t have an answer. So, time for a little backtracking to clarify what I’m actually shooting for.
This is what I found in the Merriam-Webster Dictionary: http://www.merriam-webster.com/
- to become or to cause (something) to become less tense, tight, or stiff
- to stop feeling nervous or worried
- to spend time resting or doing something enjoyable especially after you have been doing work
- to make (someone) have more energy and feel less tired or less hot
- to give someone more of (a drink) : to fill (someone’s glass, cup, etc.) again
- computers : to put something, (such as a page on the Internet) into a computer’s memory again in order to show any new information : to cause an updated version of (something, such as an Internet page) to appear on a computer screen
- to make (someone) feel or look young, healthy, or energetic again
- to give new strength or energy to (something)
I need to probe and ponder these definitions and think through the actual working out of these actions and how they apply to my 3R summer…hmmm!
Right now I’m sitting in a new little restaurant in Kelowna called Gratitude. Recently opened, it’s claim to fame is a menu that is gluten free, vegan, and safe for most allergies. Limited…but oh so tasty! I feel healthier just sitting here. My order…spicy root veggie soup and a toasted carrot bun with coconut butter. Very delicious.
When the server/owner delivered it to me, the salutation, ‘you are lovely and awesome’ was declared. That took me a little aback…to my shame, the first thought that came to mind was ‘now that’s a little phony…they probably say that to everyone.’ But then I thought, ‘so what if they do, how many people never get to hear those sentiments from anyone?’ Yup, slapped my own hand for that one.
So how does this connect with potential? Glad you asked. Let me guide you through my thought process. One of the courses I’m teaching this semester to third year business students is Leadership; I’m very excited to be working with these future leaders! In the first class we discussed the concept of leadership and explored the experiences of each person…interesting and often inspiring. One of the resources we included in the course pack is a Harvard Business Review called ‘Harnessing the Science of Persuasion’ by Robert B. Cialdini. The article summary states,
“No leader can succeed without mastering the art of persuasion. But there’s hard science in that skill, too, and a large body of psychological research suggests there are six basic laws of winning friends and influencing people.”
The article is adamant that this persuasion must be done in an ethical manner, and that mastery of the 6 Principles outlined can bring ‘scientific rigor to the business of securing consensus, cutting deals, and winning concessions.’
In class we watched a YouTube version of the article, and then spent time discussing it.
What we summarized from the discussion is that leaders need to setthe stage and create a reason for why people should follow them. The obvious danger is the ease with which a leader could cross over the line into manipulation…one good reason why the article stresses the need for ethical action and behaviour.
So, back to potential. I can see potential in my students, or in those I have been privileged to mentor, but if there isn’t a connection, if they don’t like me, they are less likely to give any credence to any suggestions I may offer for their growth and development. The same thing applies to any group of people or team you may lead…do they see evidence of the 6 principles demonstrated through your actions? Do you make it easy for them to follow you, or do you create barriers that in the long run will limit the positive influence you could have in their professional and personal lives?
While I initially felt like the greeting I received with lunch was phony, it did make me stop and think. If she really did know me would those be the words she would use to describe me; if not, would she maybe see the potential in me to come along side and help me grow into a person worthy of such a greeting?