You don’t get too far along in the discussion of trust-building before hitting on the importance of communication: verbal, non-verbal, written… and the channels used to convey the desired message. A message delivered effectively can provide the platform on which trust continues to be developed; however, a message miscommunication can create barriers, misunderstanding, and even offense that could lead to the shredding of progress made along the road to trusting relationships.
Kavi Guppta, a self-declared digital nomad, in a recent webcast “How to survive work in the 21st Century”, spoke about his ‘Holy Trinity Model’…skills you need to master no matter the job. Communication makes the top three:
– Organization: time management, billing, get jobs…
(How organized are you?)
– Process: how you do the work (music, selling shoes, cooking…)
(How well do you implement an idea?)
– Communication skills: how to talk to all involved in your work…all stakeholders.
(How well do you communicate that idea?)
Jeff Robbins – PIAF: Management Distributed (Yonder), speaking in the same webinar addressed the communication challenges faced by distributed teams and remote workers. They are:
– Very little nonverbal communication
– All communication needs to be intentional
– Most communication is archived (forget the delete button!)
– Very asynchronous
– Communication can by syndicated
The above list could be expanded on (and I intend to in future posts), however, the bottom line is that good communication takes skill and intentionality, AND it matters!
Remember back when reading and writing were the cornerstones of education? A time when the very act of writing was something of an art form? While I concede that artful handwriting may not be as important as it once was, the ability to create word pictures that enable your readers to truly get what you’re saying without the use of emoticons has never been more important to the business person than it is today.
For remote workers, much of their communication is indeed in written form: introductions, proposals, contract negotiations, documentation for all sorts of agreements… the list goes on. Needless to say, when creating a written message attention needs to be given to what you are saying, how you are saying it, how it will be received, and the all important emotional intent of the communication.
One final note… communicating with individuals is different than communicating with a team as a whole…fortunately there are great tools to help with that (yes, yet another post 📝).
As I have been traveling in Portugal, Finland, Spain and England these past weeks, I have once again been struck by the commonalities we share as humans…both in our need for meaningful work and renewing play time. This balance is especially important for those who have chosen the path of remote work. However, the degree to which cultures intentionally plan for playtime is varied.
While in Finland I was honored to be part of a Global Faculty Colloquium held at JAMK University of Applied Sciences in Jyvascula; 18 individual from around the globe presented their practices related to applied research in the post secondary classroom. Inspiring, informative, and innovative ideas were shared, and each brought their unique culture and perspective to the conversation. However, the learning that left the strongest impression on me was the intentionality demonstrated by the Finnish people…our hosts. These people are hard workers, but take seriously their time to step back and enjoy the wonder of the country they are blessed to live in. Time and again, we heard guides and locals alike refer to ‘living room spaces’…spaces where people take time out of their work to simply sit, visit, get to know one another, and reflect on life. Time to be still, to think, to watch, to simply…be. I would suggest this is one of the two most important tools for a remote worker, the pre-cursor to innovative and creative thinking.
You may have intentional playtime all figured out, but for many this is a necessity that all to easily gets pushed aside. There is almost a panic that sets in if we are not doing something that contributes to existing contracts or to the pursuit of new business. While in Helsinki it was a treat to sit among the many people taking time out of their busyness to enjoy a pastry and coffee from one of the many sidewalk cafes, or simply sit on a bench along the city’s central linear park…intentionally taking advantage of the many ‘living room spaces’. But this is not a new concept…we are all keenly aware of the need for such ‘playtime’…aware, of , but perhaps not committed to .
I was also stuck by the intentionality of the Finns regarding building relationships in business. The value they place on taking time to create a foundation of trust before moving forward with business dealings is commendable; people first, business second. Read the rest of this entry »
I met a lady at a coffee shop recently while working on a presentation for Finland. She shared that her 3 kids work in different industries (business, urban planning, and medical support), all of them work remotely in varying degrees: two have office space that they use… sometimes, and the other has a home office and also uses coffee shops when appropriate. The lady herself had a season of working from home, but openly admitted that the discipline to stay focused and not jump into house keeping tasks became a loosing battle, so she moved back into the formal office setting.
This ‘moving back to the office’ is not about failure or defeat, it’s more about knowing yourself, the environments in which you thrive, and your limits.
Over the past few weeks I have been considering what I like about remote work, and what elements I’m not crazy about. I’ve also been chatting to others, researching, and brainstorming with peers to learn about their experiences. The short and sweet of it? Remote workers like the ability to be flexible and have a choice about how, when, and where the work gets done. As well, the idea of intentionality regarding work results in great productivity, and calls for much creativity in overcoming possible barriers.
The flip side? Things like poor communication, inadequate technology, and undependable Internet access can create great frustration for both workers, and employers. This in addition to the on-going struggle to balance work and personal space (thus the need for good self-discipline!). One final aspect that many individuals working remotely battle with is a sense of isolation and lonelyness.
Like any work situation, you take the good with the not so good…the question lies in whether or not you can overcome, or accept, the aspects that are less than ideal. For me, and for most remote workers that I have engaged with, the pros are great enough that the commitment to finding a way to make remote work, work…is worth the effort.
The number of people working remotely (in varying formats) is growing; next blog join me as we take a closer look at how both the workers and the employers are creating some really successful outcomes.
In the meantime, check out this interview conducted with a remote worker regarding his experiences. And yes, it does beg the question… “What are the key differences between remote working and nomadic working?” Nathan describes the first as being in a position of having an office (whether a home, shared, or separate office space) and the second being in a state of having no constant. What are the advantages, draw backs, and risks of each? A question to be answered by a nomadic worker?
This summer was supposed to be all about relax, refresh and rejuvenate…I haven’t been doing so well at that. In all fairness there have been good reasons for the lack of follow through. Since my last blog, life has happened; teaching, case writing, surgery (I slightly under estimated recovery time), supporting our son and family through a decision to accept a position with Facebook in Ireland, and, most recently, listing our home. More than ever I need the 3 ‘R’s.
The good news is that we are now on holidays…by the ocean! As I write this blog my husband and I have just finished a relaxing walk along the beach—wading in the ocean—and are now sitting on some driftwood enjoying the sights, sounds, and smells of what, to me, is the most rejuvenating place to be.
There truly is something about the ocean that brings perspective to life…perhaps it’s the rhythm of the waves lapping as they inch closer to high tide, or maybe the total submission of beached jellyfish as they wait for the water to rise high enough to once more embrace them in its gentle eb and flow. Or could it possibly be the absence of schedules and deadlines that happens when we ‘clock out’ and allow for deep breaths, stillness and reflection. There’s a verse that encourages us to ‘Be still and know that I am God’. Sitting here, right now, pondering life and reflecting on recent happenings, watching and recognizing the power of the ocean, certainly brings this verse into focus.
Without the intentionality of stillness, we loose sight of the fact that we are not the boss of our lives! Yes, we are responsible for our decisions and choices, and need to be wise stewards of how we use our skills and abilities. Stillness provides the opportunity to do so; what are the decision I need to consider in the days, weeks and months to come? Will I have difficult choices to make? Who do I need to seek help and input from? Planning times of stillness provides the clarity and mind space to work through such questions. And…it also provides a time of healing for the mind following an intense period of personal and professional life demands.
My time over the next couple of weeks, by the ocean, is to once again re-focus by relaxing, and doing things that bring refreshment and rejuvenation, laying a healthy mental foundation for a busy time ahead.
“Work is a rubber ball. If you drop it, it will bounce back. The other four balls– family, health, friends, integrity–are made of glass. If you drop one of these, it will be irrevocably scuffed, nicked, perhaps even shattered.”
― Gary Keller, The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results
I came across this quote today and it made me pause to reflect on how it informs my 3R summer (see previous blog). I’m fairly confident in saying that in my life, family and integrity remain front and centre no matter what. (Although integrity is informed and nurtured by attention to my spirituality…yup…more attention needed there). I truly hope that my friends would know how incredibly valuable they are to me, and know that they are right up there in my life’s priorities. Health…I’m not so sure I have given this the ‘glass ball’ consideration, rather it has fallen into the rubber ball category.
As I look back over my life, I’m again reminded that my health gets most attention when something ‘shatters’. I’m not talking about serious, life threatening, life altering scares…more the kind of reminders that say ‘ok, let’s take a step back and think about how you got to this state…again!’ Being the full out, 110%, fairly driven person I am, it seems that running full speed into these reminders is what it takes to get my attention, causing me to gear down before I’m forced to slam the breaks on.
The more I think about the ‘glass ball’ analogy, perhaps it would be more accurate to say that my health gets most attention when something cracks, rather than shatters. Cracks can be repaired, however, the more cracks an object receives, chances of restoration to it’s original strength becomes diminished without some major work being done. When we were young, body parts that cracked could heal so much quicker…like a greenstick fracture. According to the Mayo Clinic (mayoclinic.org), a greenstick fracture may not even cause much pain or swelling, and a child could still have full use of the injured limb. That’s when we were young…
Do I really want to keep ‘cracking’ knowing full well what one crack too many could lead to? Absolutely not!
So, what can I do to stop this cycle? How can my ‘relax, refresh, rejuvenate‘ summer turn my ‘rubber ball’ approach to health into more of a ‘glass ball’ mentality? I’m thinking that this 3R focus is exactly what is required. To spell it out, I need to intentionally build in time to relax, so that my mind, body and soul can be refreshed. Once my whole-self experiences some refreshment, it will finally be ready for rejuvenation!
Sounds too simple…but maybe that’s exactly what it should be, simple. Slowing down means simplifying things, taking time for more deep breaths, more think time, more time to reflect, more time spent appreciating those special moments… I’m reminded of one of my favourite quotes (author unknown).
Life is not measured by the number of breaths we take, but by the moments that take our breath away.
For this week, my goal is to work towards acting on this quote…to look at preventing any more cracks. It’s time to practice what I preach about setting SMART goals, goals that produce the kinds of outcomes reflective of a life that makes room for relaxation, refreshment and rejuvenation.
I am just about finished marking my final projects and exams for the term…my brain feels like mush! It’s amazing how tiring it is to read and mark the results of someone else’s work; perhaps it has something to do with the connection between how successful we have been as teachers and how much our learners are walking away from the term having learned.
The end of term is certainly bitter sweet. Having spent 4 months with various groups of students, I finally feel like I’ve have gotten to know them…then my time with them is done. One particular class so inspired me with their final projects that I want to keep them for another term!
As teachers we so much want to inspire our students to expand their learning, their worldview. We want to help them catch a glimpse of the exciting adventures ahead of them, and prepare them for that journey. We can set the stage for that learning, we can create the thirst for that learning, but as Maryellen Weimer reminds us in her book, Learner Centered Teaching, we can’t make them drink. http://www.facultyfocus.com/topic/articles/teaching-professor-blog/
So what can we do? Well, I think the first thing we can do is to stay thirsty ourselves, and continually work towards quenching that thirst. School’s out, but that doesn’t mean it’s time for our brains to vacate. True, we need to take time to relax, but we also need to be refreshed and rejuvenated…we need to be inspired so that we can be an inspiration. (The 3 ‘Rs’)
Summer session starts for me right away in May and goes until the end of June…not quite time to close the books. However, the full workload is greatly reduced allowing time to slow down, and fill up. This also means that I have time once again to contribute on a more regular basis to my blog. I continue to probe and ponder topics, issues and concepts, but for the next 4 months the focus will be on ‘How do I relax, refresh and rejuvenate’, so that when September hits, I’m ready to hit the ground running.
I invite you to journey along with me, add your own experiences, and then learn together.
Quote Posted on
Have you ever witnessed someone realizing their potential? It is so exciting! Let me share an experience with you.
I had a student in one of my classes a couple of years ago. She was an exchange student from Asia and was totally overwhelmed with the whole Canadian education experience. Susan, (not her real name of course), was in her early twenties and had never been more than a few kilometres from home before this adventure.
Susan missed the first couple classes, so was already behind before she even started. After her first class I noticed Susan hovering at her desk, taking much longer than necessary to pack up her knapsack…she obviously had something on her mind. I approached and asked how the first class had gone for her. In very broken English, she shared some of the challenges she was experiencing with the language barrier, and wanted to check that I was ok with her using a digital translator. She didn’t want me to think that she was cheating in any way. Once that was talked through I thought we were done…not so. Susan went on to share how shy she was, and that she wasn’t comfortable talking in class, or offering her opinion on anything. In fact, she went on to say that she really didn’t have anything worth sharing anyway. Needless to say my heart went out to her.
Again, Susan didn’t seem to be in a rush to leave, so I decided to put my briefcase down and take a few minutes with this young woman. One of the things I like to do with my students is to ask them to identify their own goals for learning; so I asked Susan. Her answer was so honest…and frightful for her! Her goal was to voluntarily answer one question in class before the end of the term! That’s it, and even voicing it seemed like such a challenge. I assured Susan that I would not pick on her to answer a question that she did not raise her hand for, and that I would watch for her to indicate when she was ready. Susan finally left the classroom looking like a weight had been lifted off her small shoulders.
The next class we were talking about the diversity of cultures in organizations, and the joys and challenges that brings. For one of the activities I invited students to share something unique about their own culture, and describe a little bit about how that uniqueness would impact the workplace. After several students shared I noticed that Susan had raised her hand. Her expression told me that she wanted to take the big step…she was ready…already!
What happened next blew me away. Susan talked for a good three minutes, sharing what life was like in her home country, and how that experience influenced her confidence, or rather lack of confidence, in this brand-new world. She was nervous, but received incredible support from her peers as they listened intently to every word; it was a beautiful thing to witness.
When Susan finished she simply sat down. At the end of class she came up to me, as excited as any child on Christmas morning. The only words she could express were ‘I did it, I did it!’ After the initial exuberance had died down she added ‘And it’s only the beginning of the semester! I reached my goal already.’ Those are the moments that affirm why I love my job!
That day was the first of many with Susan speaking out in class; she even participated in an oral class presentation. When the semester ended, successfully for Susan I might add, I saw a very different young woman leave with determination and intention to return to her home country and encourage other young Asian women to find their voice. Someday I hope to meet up with Susan and hear about the next step in her story.
Helping someone realize their potential does not have to be a major undertaking. At times it’s as simple as being available to listen, and to pay attention to what’s not being said.
Who are the people in your life that just need a listening ear or an encouraging word to move them towards realizing their potential? Look around, they may even be in the room with you right now.
“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”
― Leo Buscaglia